Why use the Contact Inbox Template?
- Allows you to share the contact form via URL or embedded on your page, or even use an email inbox to receive messages
- Keeps all your customer messages in one place
- Helps prioritize messages according to the content
- Ensures all the information your teams may need to respond appropriately the message will be provided and in one place, saving time and effort
- Offers a simple timeline view of all messages and its status, allowing for easy reporting to all those involved
- Helps you keep track of the metrics related to the contacts response, like lead time average and SLA’s
Contact Inbox Start Form
- What’s your name?
- What’s your email address?
- What’s your phone number?
- What would you like us to know?
These are all the messages we’ve received via contact inbox. Include the reason for contacting and assign it to a responsible.
These are all the messages waiting for a response – don’t let people waiting for too long!
These are the customers the team should get in touch with. Let us know if and when you contacted the customer and if the situation was resolved.
- 1. Did you contact the customer?
- 2. If there was a problem, did we solve it?
- 3. How difficult was it to solve the problem?
- 4. What was the result?
5. What was the root cause of the problem?
- Customer (doubts, requests, suggestions)
- Our team (errors or faults)
- Product / service (fails, defects, bugs, quality problem and alike)
These are the messages depending on the customer’s side – waiting for a reply, decision, file, etc.
Congratulations! Messages taken care of!
Old messages, unresolved issues…