If you work with any type of customer support, you probably know much of a struggle a disorganized process can be. Different channels to receive tickets, lack of standardization, uncentralized information… All of this gets in the way of providing the best customer service experience.
In the journey of keeping track of tickets, resolving them and giving the customers feedback, it’s easy to get lost. Before you realize, you are overwhelmed with work, your clients are unsatisfied and each ticket takes way more time than it should to be addressed.
If you want to improve your helpdesk game, follow these tips:
To prevent these problems, you need a helpdesk software that will ensure customer satisfaction for all kinds of business.
Don’t waste more time: start using Pipefy
How to get started
Now that you know how Pipefy can help you, you can sign up and use our pre-modeled customer helpdesk template.
It is already set up with the most common steps in a helpdesk process. But, if it doesn’t meet your needs, don’t worry: you can customize it until it’s perfect for your company!