Accounts Receivable Emails

Emails are a great way to communicate with vendors, customers and clients, but there is some etiquette involved in emailing, and this is especially true for accounts receivable emails. In order to give you an idea of the right way to email past due account holders, these are just some of the do’s and don’ts that apply to the act of sending out accounts receivable emails. Use them to help you develop a proper strategy for your handling of emails and you will likely see an improvement in your response rate.

Accounts Receivable Emails: The Do’s and Don’ts

DO: Avoid Using Trigger Words

Clients and customers may not even be receiving your emails. Did you know that words such as “overdue” or “collections” are often times blocked by spam filters? This is why it’s important to stay away from these terms and simply use the invoice number in the subject line of the email.

DO: Keep It Short

Make sure the recipient of the email can quickly take away the key details of the invoice without having to spend lots of time reading through frivolous content.

DON’T: Use All Caps

Forming words out of all capital letters when emailing is a sure way to turn off the recipient because he or she will feel that you are angrily yelling. Instead, you should try to use friendly polite, yet suggestive phrases such as “Please submit payment right away” or “Please pay by…”.

DON’T: Wait

You should never wait until an account if 90 days past due to send out an accounts receivable email. If you have a hard time remembering when to send emails, simply set a reminder after each invoice is set in order to help you keep track of your accounts.


Keep these do’s and don’ts of sending accounts receivable emails in mind and you will be on your way to email success!

Manage your Accounts Receivable Process with Pipefy!

Pipefy’s Free Accounts Receivable Template allows your company to have a single standardized channel so all your company’s departments may request billings.

This awesome template even comes with two pre-designed email template examples for you to edit and use to send your customers from inside your pipe to let them know their invoices are overdue!

Free Accounts Receivable Template! Free Accounts Receivable Template!

Written by Isabelle Salemme, Product content manager at Pipefy. She uses her extensive Pipefy knowledge to write informative pieces teaching users to make the best of Pipefy. Besides being responsible for all product-related content, she's an avid reader, a coffee lover and a professional photographer.