# Pipefy > Pipefy is an AI-powered business process automation and orchestration platform. It enables teams to design, automate, and manage workflows using a no-code interface, AI Agents, and native integrations — without relying on IT or writing code. Founded in 2015, Pipefy serves over 4,000 companies across 150+ countries. Pipefy's platform is built around four layers: a Human Interface for service delivery, a Workflow and Rules engine for complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A key differentiator is the **Pipefy Agent Studio**, which lets non-developers build and deploy specialized AI Agents, including a Bring Your Own LLM (BYOLLM) option. The platform is SOC 2 and ISO 27001 certified. ## Platform - [AI Business Orchestration (BOAT)](https://www.pipefy.com/ai-business-orchestration/): Unified platform that coordinates humans, systems, and AI Agents to eliminate process fragmentation. Includes workflows, forms, portals, analytics, and integrations in one environment. - [Pipefy Enterprise](https://www.pipefy.com/enterprise/): Solution for large-scale operations with adaptive governance, granular RBAC, full auditability, and SOC 2 / ISO 27001 compliance. Delivers results in days, not months. - [Pipefy AI](https://www.pipefy.com/pipefy-ai/): AI Agents with control and purpose. Build specialized agents per business area, with multi-LLM support and centralized IT governance. - [Products overview](https://www.pipefy.com/product/): Full view of platform modules and capabilities. ## Solutions by department - [HR Service Delivery](https://www.pipefy.com/solutions/human-resources/): Automates hiring, onboarding, offboarding, and employee requests. Integrates with HCM, payroll systems, and ERPs. Provides 24/7 self-service for employees. - [Procure-to-Pay](https://www.pipefy.com/solutions/procurement/): Streamlines the full procurement lifecycle — from vendor onboarding and purchase requests to approvals and accounts payable. Reduces manual work and improves compliance. - [Finance Operations](https://www.pipefy.com/solutions/finance/): Automates accounts payable/receivable, financial approvals, and budget controls. Connects to ERP and accounting systems. Improves accuracy and monthly close efficiency. - [IT Service Management](https://www.pipefy.com/solutions/it/): Centralizes IT requests, tickets, and change management. Reduces development backlog and eliminates Shadow IT. - [Customer Service](https://www.pipefy.com/solutions/customer-service/): Manages service requests, SLAs, and customer portals. Automates routing and escalation. - [Legal & Compliance](https://www.pipefy.com/solutions/legal/): Automates contract creation, approval workflows, renewal tracking, and audit trails. ## Solutions by industry - [Financial Services](https://www.pipefy.com/solutions/financial-services/): Credit analysis, KYC/KYB, compliance monitoring, and claims processing. - [Insurance](https://www.pipefy.com/solutions/insurance/): Claims intake, policy management, broker workflows, and fraud reduction. - [Consumer Goods](https://www.pipefy.com/solutions/consumer-goods/): Supply chain orchestration, seasonal workforce management, and operations across HR and procurement. - [Healthcare](https://www.pipefy.com/solutions/healthcare/): Quality, compliance, and efficiency with AI in clinical and administrative processes. - [Manufacturing](https://www.pipefy.com/solutions/manufacturing/): AI that scales operational performance end-to-end in the production chain. - [Technology](https://www.pipefy.com/solutions/technology/): Customizable workflow templates for tech companies. ## Pricing Pipefy offers four plan tiers. Pricing is per user per month, billed annually (except Starter). - **Starter** — Free. Up to 5 processes and 10 users. Basic automation, pre-built templates, 10 AI credits/month. Suited for small teams, startups, and students. - **Business** — Paid, per user/month. For mid-market teams. Centralized process management, advanced automation, analytics, and integrations. Contact sales for exact pricing. - **Enterprise** — Paid, per user/month. For large organizations. Advanced security (SSO, RBAC), dedicated support, SLA guarantees, audit logs. Contact sales for pricing. - **Unlimited** — Custom pricing. Unlimited processes, users, and automation capacity. Full AI Agent capabilities. Contact sales. Contracts can be monthly or yearly. A free trial is available. Full details: [Pricing](https://www.pipefy.com/pricing/) ## Integrations Pipefy offers 300+ native connectors and a built-in iPaaS (Integration Platform as a Service) to connect systems without writing code. Key native integrations include: Slack, Microsoft Teams, WhatsApp, SAP, Oracle, Salesforce, ServiceNow, Workday, Google Workspace, Jira, and Zapier. Integration categories: - ERP and accounting systems (SAP, Oracle NetSuite) - HCM and payroll platforms (Workday, ADP) - CRM (Salesforce, HubSpot) - Communication (Slack, Teams, WhatsApp) - Productivity (Google Workspace, Microsoft 365) - IT and DevOps (Jira, ServiceNow) - Third-party automation (Zapier, Workato) Full integrations directory: [Integrations](https://www.pipefy.com/integrations/) ## Blog and resources Pipefy publishes guides, use cases, templates, and research on process automation, AI Agents, and workflow management. - [Blog](https://www.pipefy.com/blog/): Articles and insights on automation, AI Agents, and workflow management. - [Resources hub](https://www.pipefy.com/resources/): Guides, ebooks, and research on process automation and AI. - [Process templates library](https://www.pipefy.com/templates/): Ready-to-use workflow templates by department and use case. - [Customer stories](https://www.pipefy.com/customers/): Real-world cases from companies using Pipefy to scale operations. - [Pipefy Academy](https://academy.pipefy.com/): Certifications for professionals who want to master the platform. - [Help Center](https://help.pipefy.com/en/): Documentation and support for platform users. - [Community](https://community.pipefy.com/): Technical and usage discussions among Pipefy users. - [Developer docs (API & Webhooks)](https://developers.pipefy.com/): Technical documentation for integrations and extensibility. ## About - [Website](https://www.pipefy.com) - Founded: 2015 - Headquarters: San Francisco, CA (with strong presence in Brazil and global operations) - Languages supported: English, Portuguese, Spanish - Certifications: SOC 2 Type II, ISO 27001 - Recognition: Gartner® Emerging Tech 2026, Oracle ISV Partner Award (Oracle AI World 2025) - Cloud infrastructure: Available on Oracle Cloud Infrastructure (OCI) and other major providers - [Book a demo](https://www.pipefy.com/book-a-demo/) - [Partners](https://www.pipefy.com/partners/)