Service Discontinuation

Template

Pipefy’s Service Discontinuation Template identifies existing services which are unviable and manages the process of retiring the Service from the company’s portfolio. The process identifies products & customers impacted by any exit, develops product & customer specific exit or migration strategies and manages the operational aspects of the exit process.

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Template structure

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  • 1. Service name

  • 2. Reason for discontinuation

  • 3. Requester

  • 4. Requester email

  • 5. Expected discontinuation date

Lifecycle analysis

 

  • 1. Years of operation

  • 2. Current lifecycle stage

    • Introduction
    • Growth
    • Maturity
    • Decline
  • 3. Reasons for discontinuation

    • Critical subscriber count drop
    • Market adherence not as expected
    • Slow growth
    • Market shift, resources to be invested elsewhere

Service feasibility

 

  • 1. Discontinuation criteria

    • Economically unfeasible
    • Strategically unfeasible
  • 2. Identify all stakeholders:

  • 3. Impact on customers

  • 4. Is there any regulation specifying a minimum life spam for this service?

    • Yes
    • No

Legal analysis

 

  • 1. Are there legal restrictions in case the provision of this service is terminated?

    • Yes
    • No
  • 2. Legal strategy

    • Face legal charges - low economical impact
    • Avoid charges - upgrade customers' subscriptions
    • Mitigate charges - migrate customers to similar plans

Discontinuation planning

 

  • 1. Deadline for providing customer support

  • 2. Discontinuation strategy

  • 3. Current subscriber count

  • 4. Can we migrate these subscribers to different services?

    • Yes
    • No
  • 5. Services to migrate subscribers to

Done

 

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