Service Quality Management for Telecom


Pipefy´s Service Quality Management for Telecom template was designed to assist your telecom company to have a well-structured service improvement plan.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  1. Service to be analyzed
    • Landline telephone
    • Internet
    • Satellite
    • Television
    • Radio
    • Others
  2. Demand source
    • Internal
    • Customers
  3. Date of most recent continuous improvement cycle

Service monitoring

  1. Attach the service performance chart.
  2. What is the service performance goal?
  3. How is it actually performing?
  4. Performance measuring unit
  5. Performance evaluation
    • Below target
    • Above target
  6. Specific failure information
  7. Remember to inform the problem handling team of these services issues

Service analysis

  1. Possible root causes of specific service performance degradations and violations
  2. Improvements scheduled

Service improvement

  1. Improvement type
    • Reassign
    • Reconfigure
    • New implementation
  2. Improvement conditions
    • At the customer’s
    • Remotely
  3. Is a planned service outage needed?
    • Yes
    • No
  4. Describe the modifications on the service

Service performance report

  1. How is this service performing now?
  2. Performance measuring unit
  3. Attach standardization plan.
  4. Have the improvements been reported to all customers?
    • Yes

End of cycle

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