Service Quality Management for Telecom

Template

Pipefy´s Service Quality Management for Telecom template was designed to assist your telecom company to have a well-structured service improvement plan.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

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  • 1. Service to be analyzed

    • Landline telephone
    • Internet
    • Satellite
    • Television
    • Radio
    • Others
  • 2. Demand source

    • Internal
    • Customers
  • 3. Date of most recent continuous improvement cycle

Service monitoring

  • 1. Attach the service performance chart.

  • 2. What is the service performance goal?

  • 3. How is it actually performing?

  • 4. Performance measuring unit

  • 5. Performance evaluation

    • Below target
    • Above target
  • 6. Specific failure information

  • 7. Remember to inform the problem handling team of these services issues

Service analysis

  • 1. Possible root causes of specific service performance degradations and violations

  • 2. Improvements scheduled by:

Service improvement

  • 1. Improvement type

    • Reassign
    • Reconfigure
    • New implementation
  • 2. Improvement conditions

    • At the customer's
    • Remotely
  • 3. Is a planned service outage needed?

    • Yes
    • No
  • 4. Describe the modifications on the service

Service performance report

  • 1. How is this service performing now?

  • 2. Performance measuring unit

  • 3. Attach standardization plan.

  • 4. Have the improvements been reported to all customers?

    • Yes

End of cycle

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