IT Onboarding Process
Give your employees the best experience with a standardized onboarding process.
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Create and deploy a tailor-made customer support process for your needs
Scale your support while assuring quality
Resolve open tickets faster with no-code automation, save time from manual steps, such as answering emails or searching for customer history, and focus on providing a high-quality experience to each client.
Enhance customer satisfaction
Keep customers updated in an efficient communication flow. Receive support tickets in intuitive forms, allow clients to track the status of each ticket, and send automatic updates through email.
Control and improve your KPIs
Be on top of the service quality your company is delivering. Keep track of your main indicators, such as your average reply time and NPS, in real-time dashboards to visualize your team’s performance.
Standardize support playbooks
Create an end-to-end support operation with Pipefy. Build your company’s portal, receive support requests through error-proof forms, and define escalation flows in order to deliver high-quality service.
Orchestrate systems and departments
Gain efficiency with a centralized support operation. Easily access customer history, integrate Pipefy with CRMs and messaging tools, and escalate tickets to other teams when needed.
