Maintenance Request Template

Use this template to manage all maintenance requests in your company and control the need for acquiring new components or contacting the manufacturer for help.

How this template will make your support process better

This is why thousands of companies are choosing Pipefy

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Visibility over responsibilities and due dates

Pipefy helps you to control your whole maintenance process easily. Manage all your team members and track how and when the requests are being solved through the entire process.

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Align your communication

To track and ensure the success of your maintenance process, use the email template feature to communicate with employees and suppliers easily and keep everyone updated on the status of the demand

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Get data and improve performance

How long is each maintenance request taking? Access all necessary information about the support process to improve your deliveries.

All steps for IT to maintain company’s conveniences with quality

Pipefy helps you build a maintenance process with quality, ensuring that every machine that needs any repair will return 100% for reuse.

1

Form

In this step, all the required information will be gathered to ensure that the IT team will repair effectively.

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2

Inbox

All new maintenance requests are delivered here. Then the IT team will define what is going to happen with each one.

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3

Diagnosing

Define who is responsible for the machine repair considering the information you received here.

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4

Maintenance

All documented information about how support is being resolved is here. In this step, you can indicate whether or not additional assistance is needed.

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5

Testing

The IT technician certifies that all problems were solved, and nothing new was found during the support.

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6

Service Assessment

Here, both the requester and the technician evaluate the process.

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7

Done

In this step, you have finished the support service, and can evaluate if the process needs any improvement or not.

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Start changing the reality of your Maintenance Process with Pipefy today

See how Maintenance Requests looks like in Pipefy

Watch the video and have a glimpse of how you’ll improve your work using Pipefy for Maintenance Requests.

You’ll be in great company

Companies of all sizes around the world trust Pipefy to help them streamline and take control over their processes. This is one successful story:

Global Wireless Service Operator

Manages internal and external requests inside Pipefy.

Why they chose Pipefy:

  • To maintain standardized, automated forms for information capture;
  • Because the entire process is centralized in one tool;
  • To ensure quick, independent implementation;
  • Because it’s easy to use, which generates great team adoption.
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Companies that reap the benefits of implementing Pipefy:

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Integrate Pipefy with your favorite tools and apps

Easily enable native apps like Slack, GitHub and Google Hangouts and integrate with hundreds of other tools via Zapier. Or, if you prefer, access our public API, that uses GraphQL data query language that is flexible and returns predictable results.

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Start changing the reality of your Maintenance Process with Pipefy today

Request a demo