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Empower any team to seamlessly capture and fulfill service requests

Make it easy for any business department to complete requests submitted by employees, vendors and customers. Streamline and automate service request management workflows and keep all requests in one place.

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Ditch long email threads and messy spreadsheets

Say goodbye to lost and incomplete submissions and keep important request information at hand. Centralize and standardize intake and always know in detail what’s the status, SLA and next steps. Move faster, resolve more, and avoid delays.

Engage with stakeholders and resolve faster

Facilitate approvals, hand-offs, and all communication with coworkers, customers, and vendors. Automate manual work, have stakeholders interact within the same environment, and cut the back-and-forth between multiple tools.

Pipefy was built to help teams receive, respond and resolve service requests

  • Support tickets
  • IT Helpdesk
  • Purchase order approval
  • Vendor onboarding
  • Software licensing
  • Bug reporting
  • Maintenance requests
  • Deal desk
  • Quotation requests
  • Design requests
  • Leave requests
  • New employee onboarding

Teams like HR, Procurement, IT, and Customer Ops are more productive with Pipefy request management

Case Study: IMImobile

Reduced time spent managing marketing requests by 80%.

Case Study: GE Healthcare

Reduced service request response time by 33% for equipment outages.

Case Study: BASF

Reduced dependency on spreadsheets and saved 2400 hours per year.

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More efficiency for request management

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