Customer Onboarding
Ensure the best onboarding experience for your new customers with this free template.
Build an efficient Customer Service operation
When you have end-to-end visibility of your customer journey and a standardized process in place, your team can provide your clients a seamless experience with quicker time to value.
What is Customer Service?
The Customer Service team is responsible for guiding and advising the client journey with your company. Client support often starts before the sales cycle with the CS team answering questions, clearing up any doubts and advising on how much product or service a client might need to solve a problem. Once a deal is closed the CS team is responsible for ensuring the client has a great experience, is provided with close attention and experiences little to no friction with your company.
Key Customer Support processes
Customer Onboarding
Customer Onboarding is an essential process to educate new customers on the power and functionality of your product or service, how to implement it, and how to ensure the quickest time to value.
Customer Support
Customer Support, also called Helpdesk, which is the process by which the CS team is expected to quickly resolve inquiries, requests, or other service-related problems reported by customers.
Make an efficient CS journey a reality
Make an efficient CS journey a reality
Time-saving
Helping customers achieve success should be your main priority. An automated workflow does the manual work so you can stay focused on what’s most important.
High-quality services
Build standard processes to ensure all touchpoints with customers are done correctly and efficiently.
Complete customer journeys
Ensure customers have your end-to-end support. Design a customer journey focused on strong relationships and longevity.
Pipefy support all of Your CS needs from Onboarding, Support and much more
