Customer Feedback Template

Use this plug-and-play template to get started with Pipefy for Customer Feedback and customize anything you want along the way.

How this template will make your work easier

This is why thousands of companies are choosing Pipefy


No more messy emails and spreadsheets

Centralize all customer feedback in one place and gain full visibility on how feedback is being dealt with. Give quick and efficient responses as needed.


Establish customer feedback processing rules

By having clear steps on how customer feedback should be dealt with, answers will be given swiftly and customers will feel heard and appreciated. 


Pave the way for business success

By creating a seamless flow to receive and organize customer feedback, you’ll quickly assemble all you need to take your business to the next level.

Every Step on How to Best Process Customer Feedback

From receiving it to taking corrective actions, Pipefy centralizes Customer Feedback to lower response time


Information Gathering

New feedback goes here. Automatically notify customers when receiving it, and afterwards, verify the need for additional info if applicable. 




Classify feedback given its category (complaint, praise, proposed enhancement, proposed feature, other) and on relevance.




Assign a team member to thoroughly respond to each customer’s feedback according to business guidelines.



Customer Follow-Up

Automatically follow-up on customer feedback responses to check for additional questions or issues.




The feedback that has been successfully processed goes here.


Start processing your Customer Feedback with Pipefy today

You’ll be in great company

Companies of all sizes around the world trust Pipefy to help them streamline and take control over their processes. This is one successful story:

Global Wireless Service Operator

Manages internal and external requests inside Pipefy.

Why they chose Pipefy:

  • To maintain standardized, automated forms for information capture;
  • Because the entire process is centralized in one tool;
  • To ensure quick, independent implementation;
  • Because it’s easy to use, which generates great team adoption.

Companies that reap the benefits of implementing Pipefy:


Integrate Pipefy with your favorite tools and apps

Easily enable native apps like Slack, GitHub and Google Hangouts and integrate with hundreds of other tools via Zapier. Or, if you prefer, access our public API, that uses GraphQL data query language that is flexible and returns predictable results.

Read more

Start processing your Customer Feedback with Pipefy today

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