Customer Feedback


Manage your feedback with the new Customer Feedback Template! The ideal tool for your company to categorize, handover and offer customers a suitable response.

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Template structure

See how this template is structured. As this is just an example, you can customize it.


  1. Customer name
  2. Customer email
  3. Feedback date
  4. Feedback source
    • CRM
    • Social media posts
    • Support software
    • Forum posts
    • Reviews
    • Direct contact (phone, email, etc.)
  5. Feedback description

Information gathering

  1. Is any other information necessary for solving this request?
  2. Email the customer for further information by clicking on the “Email template” button above.


  1. Feedback category
    • Complaint
    • Praise
    • Proposed enhancement
    • Proposed new feature
    • Other
  2. What is the feedback relevance?


  1. Responsible for replying
  2. Feedback response, if applicable

Customer follow-up

  1. Email the customer with the feedback response by clicking on the “Email template” button above.



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