Customer Feedback

Template

Manage your feedback with the new Customer Feedback Template! The ideal tool for your company to categorize, handover and offer customers a suitable response.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Form

 

  • 1. Customer name

  • 2. Customer email

  • 3. Feedback date

  • 4. Feedback source

    • CRM
    • Social media posts
    • Support software
    • Forum posts
    • Reviews
    • Direct contact (phone, email, etc.)
  • 5. Feedback description

Information gathering

 

  • 1. Is any other information necessary for solving this request?

  • 2. Email the customer for further information by clicking on the "Email template" button above.

Categorization

 

  • 1. Feedback category

    • Complaint
    • Praise
    • Proposed enhancement
    • Proposed new feature
    • Other
  • 2. What is the feedback relevance?

Handover

 

  • 1. Responsible for replying

  • 2. Feedback response, if applicable

Customer follow-up

 

  • 1. Email the customer with the feedback response by clicking on the "Email template" button above.

Done

 

Archived

 

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Trusted by 60k users, this could be the beginning of something great.

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