Build a support process that scales your CS operations
From receiving to resolving requests, Pipefy automates support services to lower response time and cut costs. Address each ticket rapidly and accurately while your customer base grows.
Automatically assign and notify people based on the type of ticket. If necessary, escalate the ticket to other teams. Easily scale your customer service operation as the customer base grows.
Centralize all customer information and history in one place. The database allows you to easily access customer data and previous tickets to provide the best support experience.
Create service level agreements for each step of your customer support service. Be on top of each due date and be able to measure the team’s efficiency.
Measure to Improve
Easily create reports to measure your service quality levels. How many tickets are going beyond the SLAs? What issues take longer to solve? Use data to improve your customer support operations.
Integrate your whole customer service department. From customer onboarding to customer feedback, or from support to a satisfaction survey.
Labels and Filters
Categorize types of support tickets: from customer issues to the most common doubts. Filter and predict customer problems before they escalate.