AI Agents

Feedback Analysis Agent

The survey has ended. What are the main insights from consumers?

I am evaluating all the feedback received, identifying sentiment and trends based on real data.

I identified that 40% of the negative feedback has the same trend: complaints about the slow loading of the payment page.

I classified the sentiments and recorded the analytical opinion on the card. I have already generated a 'Technical Urgency' insight and recommend immediately sending this template to the IT team.

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What this Agent solves for you

What it does

It evaluates all feedback received, identifying sentiment, areas of concern, and trends, allowing for decisions based on real consumer data.

Automated activities

Sentiment analysis (positive, neutral, or negative)
Identification of relevant trends and insights
Automatic recording of the analytical report on the card.

Agent Subfunction

Collection and Analysis of Feedback

Results and impact

88%

less time to run campaigns

Over 95%

of feedback recorded and analyzed automatically.

Your life gets faster with Pipefy AI Agents

88% faster

Traditional path

1–2 hours

With Pipefy AI Agent

~10 minutes

Frequently Asked Questions about Pipefy AI Agents

Read frequently asked questions about Pipefy AI Agents.

What is the Request Summary & Enrichment Agent and how does it work?

The Request Summary & Enrichment Agent is a specialized AI Worker within Pipefy's Coleta de Feedback de Clientes with AI solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual customer service, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.

How much does it cost to use the Request Summary & Enrichment Agent in Pipefy?

The cost of the Request Summary & Enrichment Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.

What is the difference between the Request Summary & Enrichment Agent and manual customer service?

While manual customer service rely on manual intervention at every step, the Request Summary & Enrichment Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.

How do I choose the best Request Summary & Enrichment agent for my company?

To choose the right Request Summary & Enrichment agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.