ANNEX IV – PIPEFY AI SPECIFIC TERMS

This Annex is an integral and inseparable part of the Pipefy Solution Terms and Conditions of Use License (“Contract”). This Annex regulates the access and use of Artificial Intelligence (AI) resources within the Pipefy Solution (Pipefy AI), effective from the date of first use of such resources by the Customer. If any of the Pipefy AI features are offered as a beta service, the Customer acknowledges that the use of these features is subject to limitations and potential instabilities typical of new technology. This Annex is part of the Purchase Order along with the Terms and Conditions of the Pipefy Solution (collectively, the “Terms”) and governs the rights and obligations of the Customer in using certain optional features of the Pipefy Solution involving the use of artificial intelligence, machine learning, or similar technologies provided by Pipefy and/or its licensors (“Pipefy AI”). Capitalized terms not defined herein will have the meanings set forth in the Terms.  This Annex is an integral and inseparable part of the Terms and Conditions of the Pipefy Solution (the “Terms” or “Agreement”). All provisions of the Agreement not expressly modified by this Annex shall remain in full force and effect. In the event of any conflict between the provisions of this Annex and the Agreement, the provisions of this Annex will prevail solely for the use of Pipefy AI. For all other matters, the Agreement will continue to govern the relationship between the Parties. The Parties agree on the following: 

1. Pipefy AI Features. Pipefy may provide Features that use artificial intelligence, machine learning, or similar technologies (“Pipefy AI”). These Features may be developed by Pipefy and/or third-party providers, as per its Privacy Policy. The Customer acknowledges that Pipefy may use subprocessors to provide these Features, and that Pipefy and its subprocessors exclusively own all rights to Pipefy AI. Whenever a Pipefy feature involves interactions with artificial intelligence, the Customer will be informed through a disclaimer that clearly identifies the use of the technology.

1.1. LLM AI Tool. The Customer may choose to use any artificial intelligence tool based on Large Language Models (LLM AI) of their choice. If the Customer opts to use the tool provided by Pipefy, as listed in the subprocessors list: https://www.pipefy.com/sub-processors, the Customer acknowledges and agrees that its use will be subject to the applicable terms and conditions of Pipefy and the third-party providers responsible for the technology.

2. Personal Data (as defined in Annex I). By inputting personal data and other Customer Data into Pipefy AI, the Customer authorizes Pipefy and its third-party providers to process this Personal Data to provide the Pipefy AI features and generate “Outputs.” The Customer retains ownership of the data entered (“Input”) and the results generated (“Output”), collectively referred to as “Content”. By using Pipefy AI, the Customer grants Pipefy and its third-party providers the necessary rights to process data, including personal data, for the purpose of delivering Pipefy AI features.  

3. Data Security, Monitoring, and Processing. Customer data is processed in real-time and is not stored after processing, ensuring the confidentiality and security of the information. Only data under the Customer’s control may be used, and Pipefy does not access confidential data beyond this context. Pipefy may monitor the use of Pipefy AI to prevent misuse and address technical issues.

4. AI Results. The Customer may provide Inputs to be processed by Pipefy AI and receive Outputs based on such data. The Customer retains ownership of its Outputs and is solely responsible for the use of the generated information. Pipefy does not guarantee exclusivity over the Outputs, as different Customers may receive identical or similar responses. 

5. Customer Use and Responsibilities. The Customer is responsible for ensuring that any use of Pipefy AI, including providing or making available an Input and using the Output, complies with applicable law and does not infringe third-party rights, including intellectual property and privacy rights. The Customer is solely responsible for the content generated through Pipefy AI and for any decisions based on these Outputs.

5.1. Restrictions. The Customer may not use Pipefy AI for: (a) developing competing models, (b) deceiving third parties about the origin of the Output, (c) infringing third-party rights, (d) generating offensive or illegal content, or (e) engaging in fraudulent activities.

6. Content Use and AI Improvements. Pipefy does not claim ownership of the Customer’s Content and does not use such data to improve the AI model. Pipefy may compile statistical and technical data to enhance its solution, without identifying or utilizing the Customer’s information.

7. Warranties. Pipefy AI is provided “as is” and may contain errors or inconsistencies. Pipefy makes no guarantees regarding its accuracy, reliability, or fitness for any particular purpose. The Customer should not rely exclusively on the Outputs without proper review.

8. Limitation of Liability. Under no circumstances will Pipefy or its third-party providers be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, reputation, or other intangible losses resulting from the use or inability to use AI Features.

9. Pricing and Availability. Access to Pipefy AI may be managed through AI credits. Credits are renewed monthly and are non-cumulative. Any excess credits will be charged according to the amount specified in the Purchase Order.

9.1 Suspension of Services for Non-Payment: Pipefy may suspend access to the Pipefy AI functionalities if the amounts due for excess usage of AI Credits are not paid within the stipulated timeframe. Prior to any suspension, the Client will be duly notified to allow for the regularization of the outstanding balance.

10. Updates and Modifications. Pipefy reserves the right to update this Annex or AI services as necessary, providing the Client with at least 30 days’ prior notice in the event of any material impact. 11. Term and Termination. The Client may access Pipefy AI as long as they remain in compliance with these terms. Pipefy reserves the right to modify or terminate access to the tool in accordance with the provisions of the Agreement.