ANNEX V – PIPEFY AI TERMS OF USE

“This Annex governs the access to and use of Artificial Intelligence (AI) features within the Pipefy Solution (Pipefy AI), and shall enter into effect on the date of the Customer’s first use of such features. All provisions of the Agreement that are not expressly modified by this Annex shall remain in full force and effect. In the event of a conflict between the provisions of this Annex and the Agreement, the provisions of this Annex shall prevail solely with respect to the use of Pipefy AI. For all other matters, the Agreement shall continue to govern the relationship between the Parties. The Parties agree as follows: 

Definitions:

AI Credits: Unit of measure for the consumption of Artificial Intelligence features within the Pipefy platform.

Initial AI Credit Allowance: A one-time, non-renewable allocation of AI Credits that may be granted to the CUSTOMER upon subscribing to the plan, as specified in the Purchase Order. This allowance is depleted through usage and is not replenished in subsequent billing cycles.

Additional Credits (Add-on): Packages of AI Credits that may be purchased separately by the CUSTOMER, for a fee, when the Initial AI Credit Allowance is exhausted.

1. Pipefy AI Features. Pipefy may provide Features that use artificial intelligence, machine learning, or similar technologies (“Pipefy AI”). These Features may be developed by Pipefy and/or third-party providers, as per its Privacy Policy. The Customer acknowledges that Pipefy may use subprocessors to provide these Features, and that Pipefy and its subprocessors exclusively own all rights to Pipefy AI. Whenever a Pipefy feature involves interactions with artificial intelligence, the Customer will be informed through a disclaimer that clearly identifies the use of the technology.

1.1. LLM AI Tool. The Customer may choose to use any artificial intelligence tool based on Large Language Models (LLM AI) of their choice. If the Customer opts to use the tool provided by Pipefy, as listed in the subprocessors list: https://www.pipefy.com/sub-processors, the Customer acknowledges and agrees that its use will be subject to the applicable terms and conditions of Pipefy and the third-party providers responsible for the technology.

2. Personal Data (as defined in Annex I). By inputting personal data and other Customer Data into Pipefy AI, the Customer authorizes Pipefy and its third-party providers to process this Personal Data to provide the Pipefy AI features and generate “Outputs.” The Customer retains ownership of the data entered (“Input”) and the results generated (“Output”), collectively referred to as “Content”. By using Pipefy AI, the Customer grants Pipefy and its third-party providers the necessary rights to process data, including personal data, for the purpose of delivering Pipefy AI features.  

3. Data Security, Monitoring, and Processing. Customer data is processed in real-time and is not stored after processing, ensuring the confidentiality and security of the information. Only data under the Customer’s control may be used, and Pipefy does not access confidential data beyond this context. Pipefy may monitor the use of Pipefy AI to prevent misuse and address technical issues.

4. AI Results (“Outputs”). The Customer may provide Inputs to be processed by Pipefy AI and receive Outputs based on such data. The Customer retains ownership of its Outputs and is solely responsible for the use of the generated information. Pipefy does not guarantee exclusivity over the Outputs, as different Customers may receive identical or similar responses. 

5. Customer Use and Responsibilities. The Customer is responsible for ensuring that any use of Pipefy AI, including providing or making available an Input and using the Output, complies with applicable law and does not infringe third-party rights, including intellectual property and privacy rights. The Customer is solely responsible for the content generated through Pipefy AI and for any decisions based on these Outputs.

5.1. Restrictions. The Customer may not use Pipefy AI for: (a) developing competing models, (b) deceiving third parties about the origin of the Output, (c) infringing third-party rights, (d) generating offensive or illegal content, or (e) engaging in fraudulent activities.

6. Content Use and AI Improvements. Pipefy does not claim ownership of the Customer’s Content and does not use such data to improve the AI model. Pipefy may compile statistical and technical data to enhance its solution, without identifying or utilizing the Customer’s information.

7. Warranties. Pipefy AI is provided “as is” and may contain errors or inconsistencies. Pipefy makes no guarantees regarding its accuracy, reliability, or fitness for any particular purpose. The Customer should not rely exclusively on the Outputs without proper review.

8. Limitation of Liability. Under no circumstances will Pipefy or its third-party providers be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, reputation, or other intangible losses resulting from the use or inability to use AI Features.

9. Pricing, AI Credits and Conditions of Use

9.1. Initial AI Credit Allowance. The subscribed plan may include an Initial AI Credit Allowance. This allowance shall be valid for the period informed at the time of grant and shall not be cumulative or extendable to subsequent periods.

9.2. Excess Usage and Service Continuity. To ensure the continuity of the Customer’s processes, access to AI features shall remain active even after the full consumption of the Initial Allowance. The Customer agrees that continued use of the service after the exhaustion of its allowance constitutes acceptance of the charges for Excess Usage. Excess Usage shall be billed per credit used, in accordance with the value established in the Purchase Order and/or the pricing section of the Pipefy website, and such charges shall be applied retroactively on the subsequent invoice.

9.3. Customer’s Control and Responsibility. The Customer acknowledges that its users with Administrator profiles (“Admin” or “Super Admin”) have full autonomy to enable or disable access to AI features for the entire organization at any time through the platform’s Administration Panel. This functionality allows the Customer to manage credit consumption and avoid additional costs, and it is the Customer’s sole responsibility to decide whether to keep the service active.

9.4. Additional Credits (Add-ons). At any time, as an alternative to Excess Usage, the Customer may purchase packages of Additional Credits (Add-ons) or upgrade its plan. The prices and quantities of such packages and plans shall be made available by contacting Pipefy’s commercial team.

9.5. Modification of Commercial Terms. Pipefy reserves the right to modify, at any time, the features, plans, and commercial terms of the AI services. For existing agreements, any material changes, including pricing models and usage allowances, shall only take effect in the subsequent renewal cycle, upon prior notice to the Customer. If the Customer does not agree with the new terms, it may choose not to renew its plan.

9.6. Suspension of Services for Non-Payment. Pipefy may suspend access to the Pipefy AI features if the amounts due in connection with Excess Usage of AI Credits are not paid within the stipulated term. Prior to any suspension, the Customer shall be formally notified and given the opportunity to remedy the non-payment.

10. Updates and Modifications. Pipefy reserves the right to update this Annex or AI services as necessary, providing the Client with at least 30 days’ prior notice in the event of any material impact. 

11. Term and Termination. The Client may access Pipefy AI as long as they remain in compliance with these terms. Pipefy reserves the right to modify or terminate access to the tool in accordance with the provisions of the Agreement.