Information Technology

Control requests and reduce SLAs by up to 99% with AI Agents

Combine AI Agents, workflows, and no-code to resolve IT tickets and requests quickly, efficiently, and on time.

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Trusted by market leaders

Eliminate 90% of manual work

Remove repetitive tasks and increase the efficiency of your IT operation with AI-powered automation.

-99% in request execution time

Resolve requests quickly and predictably while consistently meeting SLAs.

-70% of recurring tickets

Reduce repetitive demand with automation and an integrated knowledge base.

Specialized solutions that drive operational impact

With no-code workflows and AI Agents, companies reduce costs and repetitive work—freeing IT teams to focus on strategic initiatives.

SKU Priorizado 1 - Solicitacoes de Acesso - TI (1)

SKU Priorizado 2 - Chamados de TI - TI (1)

SKU Priorizado 3 - Onboarding de TI - TI

Access requests

Ensure permissions are granted in accordance with compliance and corporate policies that are always up to date. Automate approvals and access grants with security and full traceability.

IT tickets management

Accelerate ticket resolution with a centralized and fully automated workflow. Eliminate queues, reduce response times, and maintain full SLAs control on a single platform.

IT onboarding

Speed up new employee onboarding by automating equipment delivery and access.
Standardize steps, reduce errors, and provide a fast, seamless onboarding experience.

End-to-end: your operation fully orchestrated and efficient

Information security

IT infrastructure

Systems integration

Software development

IT project management

IT service management

IT support and help desk

Center of Excellence (CoE)

IT compliance and governance

Acesse os casos de uso

Agentic AI: strategic impact in IT

Use case: access request

Unstructured

90 min

Request via email or internal chat
Scattered credentials and governance
Manual, decentralized approvals

33%

Structured

60 min

Centralized information and history
Standardized forms and requests

70%

Automated

27 min

Integrations with other platforms
Automatic approvals based on policies and compliance rules

94%

Agentic

5 min

Autonomous, contextual-aware execution
AI interprets the request, validates policies, and provisions approvals

The definitive platform to orchestrate processes

Pipefy is the definitive platform to orchestrate processes. In one place, you get a powerful studio to build your AI Agents and a complete orchestration platform so they can operate, scale, and generate value with intelligence and security.

How does Pipefy simplify AI Agent adoption?

Our platform includes exclusive accelerators that combine no-code and natural language to bring your company into the AI era without complexity.

AI Workflow Builder

Agent Library

No-code prompts

Chosen by leaders: AI and no-code for immediate results

With no-code workflows and AI Agents, your IT team reduces costs and eliminates repetitive tasks so they can focus on what truly matters: innovation, security, and operational efficiency.

“Within our digital ambition, the challenge was to find a tool that would allow us to build technology outside the technology department. This gave autonomy to the business areas to put automations into practice and drive greater engagement from the business team. This is just the beginning of the transformation.”

Tadeu Leandro
Technology Manager

“Pipefy enabled us to support multiple areas of the company that had requests stalled in IT’s backlog. Nowadays, the technical team can focus on process efficiency and deliver processes much faster. Another positive point is how easily we can provide operational visibility to everyone involved, with real-time status updates and process performance indicators.”

Fabio Borges
IT Systems Manager

“Pipefy is extremely customizable by users without needing help from developers. The software offers one of the most robust, ready-to-use toolsets in its segment—especially when it comes to automation, public forms, and the database.”

Bojan Savic
Digital Transformation Manager

Proven results: efficiency that moves your business forward

Forrester’s independent Total Economic Impact™ study quantified the tangible impact Pipefy delivers to business operations.

260 % Return on investment (ROI)

40 % Average time saved

50 % Reduction in development time

< 6 months Payback period

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Artificial intelligence, made real in your daily tasks

Only Pipefy combines simple setup, hundreds of integrations, governance certifications, and an amazing user experience for your teams—without overloading the technical staff.

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