AI Orchestration for Utilities where scale demands control

“In partnership with Pipefy, we have implemented over 450 AI Agents to automate critical processes, achieving a 60% increase in efficiency. This initiative is part of our agentification strategy to create reusable and scalable solutions that accelerate our clients’ journey toward operational excellence.”

“Before Pipefy, each Logistics team employee handled around 230 tickets per month. Today, each one manages about 930 per month, enabling our operation to scale without adding more people. It’s a massive productivity increase.”

“I can generate reports at any point in the process, from beginning to end. In just a few minutes, I can extract the information I need to answer almost any question from my director or CFO.”

“Within our digital ambition, the challenge was to find a tool that would allow us to build technology outside the technology department. This gave autonomy to the business areas to put automations into practice and drive greater engagement from the business team. This is just the beginning of the transformation.”

“We chose Pipefy for its flexibility and ease of use, which allows us to adapt and evolve our processes internally. Throughout the three years of operating the Shared Services Center, the tool has proven to be an ally, including with integrations to our ERP. Platform management is simple, and the integrated service portal has been part of our daily routine from the very beginning.”