They classify, prioritize, and automate responses—boosting the efficiency of your Customer Success & Support operation.
Analyzes the complaint and automatically classifies it by urgency, impact, and need for human intervention.
Automated activities:
Resolves simple complaints without involving the human team.
Automated activities:
Routes complex complaints to Customer Success, specialized Support, or priority teams.
Automated activities:
AI automatically classifies urgency and impact, drastically reducing the time between intake and complaint prioritization.
Low-complexity complaints are closed by AI, freeing your team to focus on critical cases.
AI prioritizes and routes sensitive complaints correctly, preventing backlog and delays in severe cases.
Learn hands-on how to build, automate, and scale your processes end to end with Pipefy Academy.
Create forms and portals to centralize requests. Structure pipes and cards to track tasks with clarity and control.
Build custom databases and keep your team’s data always up to date and connected.
Eliminate manual tasks with automations, AI Agents, and email tools that work for you.
Create reports, interfaces, and dashboards to visualize metrics, spot bottlenecks, and make data-driven decisions.
Learn to use Pipefy strategically, build your first agent from scratch, and gain the autonomy to scale your workflows—and gain the autonomy to scale your workflows.
Access the courseJoin conversations, share best practices, and discover new ways to supercharge your processes.
Access Pipefy CommunityIf you need help, we’re here to guide you and provide full support
Pipefy is one of the most respected platforms in the market, recognized by leaders for its innovation, robustness, and operational impact.
Pipefy is the only platform that combines process automation with built-in governance and enterprise-grade security—delivering compliance, full auditability, and precise control over AI and sensitive data.
Only Pipefy combines simple setup, hundreds of integrations, governance certifications, and an incredible user experience for your teams. All without overloading the technical team.
