Ademicon cuts credit release SLAs by 40% and gains end-to-end traceability with Pipefy

Ademicon, one of Brazil’s largest consortium administrators, faced challenges maintaining agility in its credit release processes. The company’s rapid growth, combined with an operation heavily dependent on email and fragmented processes, led to long approval timelines and limited traceability.

There was a lack of control over requests and reduced visibility into their progress. Much of the work relied on manual, slow, and error-prone activities, making it difficult to manage at the scale the business required.

To address these challenges, Ademicon implemented Pipefy to automate critical activities and ensure end-to-end traceability. The team built 95% of the workflow on its own using a no-code approach, testing and refining it directly with users to ensure the tool met the operation’s specific needs.

With the platform, the company connected its workflows and gained end-to-end visibility. Today, the team can follow every stage and clearly identify opportunities for improvement, enabling approvals with far greater control and predictability.

The drop in average time from 57 to just 7 days shows a dramatic increase in the speed of delivering credit to the end customer. This efficiency not only improves the customer experience but also enables Ademicon to sustain its accelerated growth without proportionally increasing manual workload.

Automating 100% of critical activities eliminated reliance on email and the fragmentation that previously led to operational errors. With full traceability, the company now has a strong foundation for strategic decision-making, identifying bottlenecks in real time and ensuring each request is handled with transparency and security.

Ademicon is one of Brazil’s largest consortium administrators, offering investment solutions and financial planning for multiple market segments.