AI Agents

Intelligent Screening Agent

A new complaint has been submitted through the website form. Can you classify it?

I am analyzing the customer's report to identify the urgency, the impact on the brand, and the need for immediate human intervention.

I identified that the customer mentioned the words 'legal process' and 'social media,' which raises the ticket's criticality to the maximum level, even though the reason is only a 2-day delay.

I classified it as a 'Critical Case' via the decision tree. I have already extracted the SKU of the mentioned product and prepared the card for immediate prioritization in the service queue.

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What this Agent solves for you

What it does

It analyzes the complaint and automatically classifies it by urgency, impact, and need for human intervention.

Automated activities

Reading and interpreting the complaint
Automatic classification via decision tree (SKU)
Identification of critical cases.

Agent Subfunction

Complaint receipt
AI-based triage

Results and impact

95%

reduction in triage time

70%

of simple cases resolved automatically

40%

fewer accumulated critical complaints.

Your life gets faster with Pipefy AI Agents

95% faster

Traditional path

45 min–1 hour

With Pipefy AI Agent

2–5 minutes

Frequently Asked Questions about Pipefy AI Agents

Read frequently asked questions about Pipefy AI Agents.

What is the Intelligent Triage Agent and how does it work?

The Intelligent Triage Agent is a specialized AI Worker within Pipefy's Gestão de Reclamações de Clientes with AI solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual customer service, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.

How much does it cost to use the Intelligent Triage Agent in Pipefy?

The cost of the Intelligent Triage Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.

What is the difference between the Intelligent Triage Agent and manual customer service?

While manual customer service rely on manual intervention at every step, the Intelligent Triage Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.

How do I choose the best Intelligent Triage agent for my company?

To choose the right Intelligent Triage agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.