AI Agents

Intelligent Screening Agent

A new complaint ticket has been entered via Reclame Aqui. Can you process it?

I am interpreting the customer's message, analyzing the tone of the writing and classifying the demand by urgency and impact to prioritize the service.

I identified that, although the customer selected the category 'Delivery Delay', the text mentions that the product arrived with 'damaged packaging and missing items', which raises the severity of the case to 'Cargo Violation'.

I reclassified the priority to 'Critical' and changed the category to 'Logistics - Claim'. I have already flagged the card with an urgency flag so that the senior analyst can take over the case immediately.

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What this Agent solves for you

What it does

It reads the complaint, analyzes the tone, and automatically classifies it by urgency, impact, and category.

Automated activities

Message interpretation
Classification by type and priority
Identification of critical cases.

Agent Subfunction

Screening

Results and impact

90%

less triage time

70%

more consistent responses

95%

greater visibility into complaint status.

Your life gets faster with Pipefy AI Agents

90% faster

Traditional path

45 min–1 hour

With Pipefy AI Agent

2–5 minutes

Frequently Asked Questions about Pipefy AI Agents

Read frequently asked questions about Pipefy AI Agents.

What is the Intelligent Triage Agent and how does it work?

The Intelligent Triage Agent is a specialized AI Worker within Pipefy's AI-Powered Complaint Resolution solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual customer service, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.

How much does it cost to use the Intelligent Triage Agent in Pipefy?

The cost of the Intelligent Triage Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.

What is the difference between the Intelligent Triage Agent and manual customer service?

While manual customer service rely on manual intervention at every step, the Intelligent Triage Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.

How do I choose the best Intelligent Triage agent for my company?

To choose the right Intelligent Triage agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.