AI Agents

Sentiment Analysis Agent

50 new customer feedback messages have arrived regarding the latest app update.

I'm reading and categorizing the messages by subject, tone of voice, and similarity.

I've identified a spike in negative sentiment (80%) related to the 'Checkout' button. The average tone is 'High Frustration,' indicating critical urgency.

I've categorized these feedback messages as 'Critical Bug' and prioritized them at the top of the queue. Would you like me to send a summary of the main pain points to the Product team now?

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What this Agent solves for you

What it does

Interprets the content of messages, identifies the customer's tone, and determines the priority of service.

Automated activities

Reading and interpreting messages
Automatic classification by sentiment (positive, neutral, negative)
Prioritization by urgency
Categorization of feedback by subject and similarity.

Agent Subfunction

AI-powered sentiment analysis and action plan

Results and impact

50%

less time spent screening feedback

95%

reduction in categorization time.

Your life gets faster with Pipefy AI Agents

50% faster

Traditional path

1–2 hours

With Pipefy AI Agent

30 min–1 hour

Frequently Asked Questions about Pipefy AI Agents

Read frequently asked questions about Pipefy AI Agents.

What is the Sentiment Analysis Agent and how does it work?

The Sentiment Analysis Agent is a specialized AI Worker within Pipefy's Análise de Feedback with AI solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual customer service, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.

How much does it cost to use the Sentiment Analysis Agent in Pipefy?

The cost of the Sentiment Analysis Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.

What is the difference between the Sentiment Analysis Agent and manual customer service?

While manual customer service rely on manual intervention at every step, the Sentiment Analysis Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.

How do I choose the best Sentiment Analysis agent for my company?

To choose the right Sentiment Analysis agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.