Artificial intelligence is already a key player in the workflows of companies striving for greater efficiency, personalization, and scalability—especially when it comes to process automation platforms powered by AI Agents. Now, Pipefy enables you to bring your own LLM (Large Language Model) to the platform, unlocking new levels of intelligent automation and control over data and responses.
While the phrase “AI LLM” has gained popularity in online searches, it’s technically redundant—LLMs are, by nature, AI models. That’s why we refer to this new capability simply as “bring your own LLM.”
So what does that actually mean? Let’s break it down.
What does this feature mean for Pipefy users?
Connecting your own LLM means your company can integrate custom or third-party generative AI providers into the Pipefy platform. In other words, you’re no longer limited to the natively integrated models—you now have the flexibility to plug in proprietary models or those from other providers.
This adds a new layer of flexibility to Pipefy’s automation capabilities, allowing companies to align generative AI with their internal data, compliance standards, and strategic goals. You can integrate models trained on your own data or connected to private repositories—delivering responses that are more secure, relevant, and context-aware.
Why Pipefy Introduced This Feature
This capability responds directly to the needs of companies already using generative AI but seeking more control over the data processed and responses generated. As AI adoption accelerates, so do concerns around governance, privacy, and customization.
By enabling organizations to bring their own LLMs, Pipefy ensures the AI in use aligns 100% with internal business criteria—whether technical, regulatory, or strategic. That includes the ability to use private models or ones specialized in specific industries.
And most importantly, no matter which model is used, Pipefy retains its signature simplicity and speed for building and running automated workflows across teams.
Key Benefits of Using Your Own LLM in Pipefy
Here’s what you gain by connecting a custom LLM to the Pipefy platform:
1. Total Data Control
Companies can keep sensitive information within their own environments—using internally hosted models or those deployed in high-compliance infrastructures. This is essential for regulated industries like banking, insurance, healthcare, or government.
2. Highly Relevant, Contextual Responses
A custom LLM trained on internal data can generate responses that understand technical terms, internal processes, and company policies. That leads to more accurate outcomes and a better experience for users.
3. Scalable AI Use Without Sacrificing Security
Organizations can scale generative AI usage while maintaining strict control. Choose which workflows use internal versus external models, and govern exactly how data flows between systems.
4. Compatibility with Leading Market Models
Pipefy already supports top-tier LLMs including OpenAI, Azure (Microsoft), AWS Bedrock and Vertex AI (Google), with more on the way. That gives you freedom of choice and avoids vendor lock-in.
5. Centralized AI Governance
Admins can define which AI model is used per workflow and set user permissions accordingly. That means centralized control and consistent usage policies across the organization.
6. Native Integration with Pipefy AI Agents
Connected LLMs can be used directly in Pipefy’s AI Agents—handling text generation, summaries, classifications, translations, smart suggestions, and more—all without relying solely on native models.
Bring Your Own LLM: How Companies Will Use It
Activating the feature is simple. Within a flow’s settings, administrators can select their LLM provider and input the corresponding API key. From there, Pipefy’s AI Agents will operate using that model, following custom prompts and business-specific logic.
You can also tailor prompts based on the context of each process, user type, or data set—ensuring the AI adapts to your workflow and company objectives.
Who Is This Feature Designed For?
This functionality is ideal for organizations that:
- Already use or are maturing in generative AI strategy
- Require strict control over sensitive data for compliance, security, or strategic reasons
- Want to train models on internal data to deliver more intelligent, specific outputs
- Need high levels of customization and governance
It’s especially useful for teams focused on technology, data, or innovation, who are ready to integrate advanced AI capabilities directly into their process automation stack.
Who benefits the most?
- CIOs and security leaders
- Data scientists
- Innovation and digital transformation experts
Real-World Use Cases
The flexibility of this feature opens up a wide range of practical applications. Here are just a few:
1. AI-Powered Internal Helpdesk
Connect a custom-trained LLM with your company’s knowledge base and use a Pipefy AI Agent to let employees instantly access accurate, up-to-date info in a tone aligned with your organizational culture.
2. Personalized Onboarding Automation
Use an LLM trained on internal HR policies to send tailored welcome messages, create onboarding schedules, and answer role-specific questions—all powered by AI.
3. Compliance and Legal Summaries
Let an AI Agent automatically summarize contracts, internal policies, or regulatory reports—saving valuable time for legal and compliance teams.
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4. Smart Ticket Classification
In IT support or service desk processes, AI Agents can categorize tickets based on content, urgency, or issue type—using criteria defined by your organization.
With “Bring Your Own LLM,” Pipefy Doubles Down on Flexibility, Innovation, and Governance
This launch strengthens Pipefy’s position as a true hub for intelligent automation—and opens the door to a new level of personalization and control over generative AI in enterprise workflows.
It’s Time to Unleash the Full Power of Your AI in Pipefy
If your company is already using—or planning to adopt—AI to enhance operational efficiency, data security, and user experience, now’s the time to explore everything Pipefy has to offer. Click the button below to schedule a demo and discover how to take your automation strategy to the next level.
