The Complete Business Orchestration Platform

Enterprise-grade, audit-ready, Total Governance. End-to-end orchestration with full control. AI Results in days, not months.

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Trusted by leading brands

Agility in implementation with end-to-end governance and control for IT

Pipefy is a business orchestration platform that delivers measurable ROI in days by combining enterprise-grade capabilities with low-code simplicity. Teams quickly build workflows and deploy AI Agents while integrated governance eliminates Shadow AI and ensures security and compliance at scale.

Orchestration

Pipefy orchestrates complex business processes end-to-end by acting as an agile System of Engagement over critical systems (ERP, CRM, HCM, Core Banking) without rip-and-replace. Process IP ensures consistent execution, governed logic, and high-fidelity lineage across humans, systems, and AI agents, extending the lifecycle of your legacy investments.

More info – link to End-to-end Orchestration
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Proven Results: Efficiency That Drives Your Business Forward

An independent Total Economic Impact™ study by Forrester quantified the tangible impact Pipefy delivers to enterprise operations.

260 % Return on Investment (ROI)

40 % Average time saved

50 % Reduction in Development

< 6 months Payback period

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Enterprise-Grade Security & Governance

Security Certifications

SOC1, SOC2, ISO 42001 and ISO 27001 + ISOS Compliance

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Artificial intelligence

  • Data is not used to train AI

  • AI does not access your sensitive data

  • Compliant with our standards security

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Product Safety

  • Single Sign On and 2FA

  • Password complexity

  • Uptime – 99.9%

  • LDAP permissions management available

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Governance, Visibility & Monitoring

  • Custom Permissions, User Groups, and Service Accounts

  • Administrator Panel – Users, Consumptions, Logs, connected applications and others.

  • Demand management and application lifecycle management

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Accelerate AI impact: from months to days, in any industry

AI-powered process orchestration for retail operations

Standardize and automate retail workflows with AI Agents and no-code orchestration. Reduce manual effort in finance operations, connect processes across systems, and scale with governance — in days, not months.

Orchestrate risk decisions in Financial Services with AI

Cut risk analysis time by up to 90% with AI Agents, workflows, and no-code. Automate validations, analysis, and critical decisions with regulatory-grade governance, full traceability, and time-to-value in days — not months.

AI-powered process orchestration for telco operations

Build workflows and AI Agents that connect Back Office, Service Desk, and Field Operations in one unified platform. Orchestrate mission-critical operations with governance and measurable results in days — not months.

Intelligent orchestration for scaling critical operations in Energy

Automate critical Energy operations with AI Agents and automated workflows. Handle high volumes, reduce operational risk, and scale efficiently—without increasing headcount—delivering value in days, not months.

Use cases

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Success stories: how leading companies extract value from Pipefy.

67%

of reduction in the accounts payable SLA using AI Agents

1200

hours saved in HR with automation and AI

30%

less lead time in customer success management

Peer insights: see what global leaders say about Pipefy

“Pipefy is an easy-to-use and highly customizable platform. In addition to being implemented across all of my core processes, it has proven to be a scalable solution for other processes and teams within my organization.”

Reviewer: Management / Business Consulting

Company Size: USD 500M – 1B

Industry: Healthcare and Biotechnology

“Pipefy is a workflow tool that we use not only as a BPM solution, but also as an Intelligent Orchestration Platform, integrating multiple digital solutions such as OCR and Artificial Intelligence, as well as legacy systems.”

Reviewer: IT

Company Size: USD 30B+

Industry: IT Services

“A modern tool that meets all company needs and delivers fast solutions, supporting the design and management of business procedures.”

Reviewer: IT

Company Size: USD 1B – 3B

Industry: Financial Services

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Frequently Asked Questions

If you need help, we're here to guide you and provide full support.

What differentiates BOAT from traditional BPM or simple Task Automation tools?
While traditional Business Process Management (BPM) tools often require months of complex implementation and high-code development, BOAT platforms are designed to deliver value and financial impact in days, not months. BOAT acts as a unified “orchestration layer” that connects humans, legacy systems, and Artificial Intelligence under a single control plane. Unlike simple task automation, which handles isolated actions, BOAT manages complex, long-running workflows (Case Management) and fulfills Gartner’s requirement for a platform that centralizes the governance of people, systems, and AI agents.
How does a BOAT platform fit into an existing Enterprise Architecture (ERP/CRM)?
A BOAT platform functions as a “System of Engagement” (SoE) that sits between the agile business users (Systems of Innovation) and the rigid core systems (Systems of Record like SAP or Oracle). This architecture allows IT to maintain a “Clean Core” strategy: instead of customizing the ERP—which creates technical debt and complicates updates—the complex business rules and user interactions are built into the BOAT layer. The platform reads and writes to the ERP via APIs/iPaaS, modernizing the user experience without the risk and cost of a “rip-and-replace” project.
How does BOAT address the risks of Shadow AI and autonomous agents?
As enterprises adopt AI, they face the risk of “Shadow AI” and fragile agent implementations that lack oversight. A BOAT platform serves as a “Control Plane” for agentic operations, separating governance from execution. It allows organizations to deploy “Human-in-the-Loop” workflows where AI agents can execute tasks (like document analysis or decision assists) within defined “Safe Zones” and guardrails. This ensures that all agentic actions are observable, auditable, and compliant with security standards, preventing the operational risk of ungoverned AI.
Can a BOAT platform help eliminate Shadow IT within the organization?
Yes, regaining control over Shadow IT is a primary use case. Shadow IT often arises when business units bypass IT to purchase unsanctioned SaaS tools for speed. A BOAT platform mitigates this by providing a governed, low-code environment where business units can build the automations they need (“Citizen Developers”) within security parameters defined by IT. Furthermore, BOAT platforms are used to orchestrate the “Vendor Management & Software Procurement” process itself, ensuring no new tool enters the ecosystem without passing through a mandatory security and budget approval workflow, effectively stopping Shadow IT at the source.
What are the security and compliance capabilities of a BOAT platform?
For IT buyers, security is a non-negotiable “gatekeeper” criteria. Enterprise-grade BOAT platforms are built with “trust layers” that include SSO (Single Sign-On), granular RBAC (Role-Based Access Control), and immutable Audit Logs to ensure traceability of every action. They are designed to meet rigorous standards such as SOC 2, ISO 27001, and ISO 27701 (Privacy). This “Trust Layer” ensures that while the business gains agility, the IT department maintains full visibility and compliance regarding data residency and encryption.
Does implementing BOAT require replacing existing integration tools (iPaaS)?
No, BOAT is designed to be a “Composable” solution that complements existing stacks rather than replacing them. While BOAT platforms often include native iPaaS capabilities and pre-built connectors (e.g., for Salesforce, Oracle, Netsuite), they can also integrate with existing middleware. The value add is the “Process Fabric”—the ability to orchestrate the logic and handoffs between these systems, filling the “white space” automation gaps that exist between a CRM and an ERP, effectively stabilizing the chaotic disconnects between silos.
What is the expected ROI and Time-to-Value for a BOAT implementation?
Unlike heavy legacy platforms that may take 3 to 6 months to deploy, a BOAT strategy focuses on rapid deployment, often implementing critical use cases in roughly 14 days. The economic impact is significant; audited market studies (such as Forrester TEI) have demonstrated a Return on Investment (ROI) of 260% with a payback period of less than 6 months. This efficiency is driven by a reduction in manual activities (up to 40-90% with AI agents) and the consolidation of fragmented tools into a single platform, lowering the Total Cost of Ownership (TCO)

Leaders’ choice: AI and no-code for immediate results

With no-code workflows and AI Agents, they accelerated operations, reduced costs, and freed up the technical team to focus on what really matters.

“In partnership with Pipefy, we have implemented over 450 AI Agents to automate critical processes, achieving a 60% increase in efficiency. This initiative is part of our agentification strategy to create reusable and scalable solutions that accelerate our clients’ journey toward operational excellence.”

Fabiano Guastella

AI/GenAI & Digital Transformation Leader Accenture

“I can generate reports at any point in the process, from beginning to end. In just a few minutes, I can extract the information I need to answer almost any question from my director or CFO.”

Mauricio Rizzi

Procurement and Customer Service Manager
Samsonite

“Together with Pipefy, we found the solution to centralize and manage a high flow of important information efficiently within the company. Pipefy fit perfectly as a key orchestration element for several procedures, taking our operation to a new level of excellence with great cost-benefit and scalability.”

Frank Wundheiler

Chief Financial Officer
Bloomin Brands

“Before Pipefy, each Logistics team employee handled around 230 tickets per month. Today, each one manages about 930 per month, enabling our operation to scale without adding more people. It’s a massive productivity increase.”

Mateus Priólli Pereira

Process and Project Specialist

“We chose Pipefy for its flexibility and ease of use, which allows us to adapt and evolve our processes internally. Throughout the three years of operating the Shared Services Center, the tool has proven to be an ally, including with integrations to our ERP. Platform management is simple, and the integrated service portal has been part of our daily routine from the very beginning.”

Mantiqueira Team

“Within our digital ambition, the challenge was to find a tool that would allow us to build technology outside the technology department. This gave autonomy to the business areas to put automations into practice and drive greater engagement from the business team. This is just the beginning of the transformation.”

Tadeu Leandro

Technology Manager

Artificial intelligence becoming a reality in your everyday tasks

Only Pipefy combines ease of installation with hundreds of integrations, governance certifications, and incredible usability for your company’s employees. All this without overloading your technical team.

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