Dasa increases efficiency by 295% with Pipefy

Dasa previously managed its supply chain through a fragmented ecosystem of emails, manual spreadsheets, and disparate ticketing systems. This decentralization led to a critical lack of visibility into SLAs and an inability to track cross-departmental requests, resulting in frequent errors and the loss of high-value information.

The scenario involved the coordination of 10 distinct teams, including Production, Purchasing, and Supplier Registration.
Absent standardized processes, cross-departmental communication remained inefficient, creating a significant barrier to growth. The operation struggled to scale effectively, as any increase in demand required a proportional increase in headcount to manage the manual workload.

The implementation of Pipefy centralized all logistics demands onto a single orchestration platform. Dasa adopted standardized input forms that ensure error-free data collection from the beginning of the flow.
The solution connected the 10 teams involved, establishing clear rules where each department, such as Purchasing, is automatically triggered only when the demand requires its intervention.

The operational structure was reinforced by database integrations that centralized critical information on suppliers, products, and cost centers. The strategic use of automation rules eliminated repetitive tasks—such as manual status updates for requesters and the creation of secondary tickets—while real-time reporting enabled management to monitor SLAs and derive strategic insights for data-driven decision-making.

Digital transformation allowed Dasa to scale its operation without the need to increase headcount.

By automating more than 20,000 actions monthly, the company freed up the team for higher-value activities, reducing the service cycle from 4 business days to just 1 day.

The financial impact was immediate, achieving an ROI of 223% within the first year of using the platform.

With more than 7,000 requests resolved per month, Dasa now has an agile, trackable Supply Chain operation prepared to support the continuous growth of the network.

Dasa is the largest integrated healthcare network in Brazil, serving more than 20 million people annually.

With a vast portfolio spanning laboratories, hospitals, and medical centers, the company employs 40,000 people across three countries. By leveraging cutting-edge technology, it delivers a comprehensive and intuitive care experience for patients and providers alike.