Support Shared Inbox Free Template

Use Pipefy’s Support Shared Inbox to centralize your customers’ tickets in a single email address, such as [email protected].

No more missed tickets and information

Through a Support Shared Inbox like [email protected], you and your team have full visibility of all tickets coming and going in a single place. Don’t waste time going through different tools to find information about a customer or a bug and boost the team’s productivity.

Collaborate with other team members, keep up with the tickets’ history, and ensure all information is centralized. This way, your team will provide a better and more efficient solution.

Turn received emails into actionable items and build simple workflows to manage your team’s activities. All of that in a single tool!

Increasing your team’s efficiency is easier than ever

Unlock full visibility

Centralize messages and ensure visibility over exchanged emails.

Improve collaboration

Add comments, assign members and create collaborative threads.

Boost productivity

Automate responses with email templates to boost productivity.

Adapt this template for your needs and hit the ground running

Fast and simple to deploy

Get started with your process in minutes with this easy-to-use template.


Customize your unique needs without help from the IT department.

Wide app integrations

Connect your ERP, HRIS, CRM, and other existing tools with Pipefy to build a truly integrated operation.

Connect Pipefy to your favorite software with ease

Customer Service teams across the globe love Pipefy

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With Pipefy I can improve my customer onboarding process experience on a daily basis because I have a timeline of what happened to each customer, who helped, when, etc. Now I know exactly why a client is delayed and who is responsible for what. Also, I can easily find all the history of this client. From a manager’s perspective, it’s a great way of improving our customer experience.

Marcelo Bentivoglio CEO

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