End the never-ending IT backlog stream with AI-powered automation

Improve ITSM management and never miss a deadline again. Discover the no-code platform that reduces lead times by 75%, implements 2X faster, and increases ITSM process efficiency by up to 300%.

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Business agility

More responsive processes, better SLA management

Create and automate workflows in just a few clicks to speed up solutions and prioritize urgent tasks. Keep SLAs under control with intelligent triage, automatically assign tickets according to team bandwidth, and share and receive updates as requests move through process phases.

Data-driven intelligence

Deeper insights, faster decisions

Use Pipefy AI to monitor IT Service Management requests in-depth with real-time troubleshooting, updates, and suggestions. Easily pull reports and build customizable dashboards to identify and act on root causes immediately, ensuring more informed decisions.

Seamless experiences

Seamless request delivery, happier end users

Customizable forms simplify the intake process for both requesters and managers. Mandatory and conditional fields improve request accuracy and ensure that all necessary information is gathered in one step. Take the guesswork out of work with forms, policies, and relevant documentation that can be accessed through centralized, AI-enhanced service portals.

Data security

Total visibility, no risk to data security

Protect any data processed and shared in Pipefy with customizable user management and access levels. Requesters and guest users can securely track the status of their requests within the platform or via a request tracking link without interrupting the flow of communication.

300+ integration possibilities

Connect processes and systems to end data silos and fragmentation. Pipefy integrates with 300+ apps out of the box, ERPs, databases, and cloud solutions or on-premise systems. Connect everything else via API and HTTP/HTTPS.

World-class security features

Pipefy meets international security standards to protect data and meet compliance and audit obligations. Pipefy is SOC2 and ISO27001 certified, has 256-bit encryption capabilities, SSO, 2FA, and activity audit logs.

ITIL-compliant service catalog

Access real-time process data and track key metrics with features like customizable dashboards and reports, incident and request tracking and reporting, CMDB and inventory, knowledge bases, and more.