Alvaz cuts request processing time to under 24 hours with Pipefy

Founded in 2018 with a focus on crop management through unmanned aerial vehicles, Alvaz quickly found itself outgrowing its own processes. The company started 2019 with 5 employees and closed the year with 20. By 2020, headcount had reached around 30. Each new harvest cycle brought more clients, more hires, and more demand. The informal messaging and hallway conversations that once kept things moving could no longer keep up.

As operations expanded across 7 Brazilian states and into markets like Argentina and Canada, field professionals needed a reliable channel to the back office for operational requests: equipment, uniforms, PPE, and replacement parts for drones reporting issues mid-flight. Without a centralized system, the back-office team began missing deadlines, sending incomplete orders, and operating with no visibility into the status of each request. Field productivity took the hit.

In early 2020, Alvaz adopted Pipefy to bring every employee request into a single place. The rollout started with standardization. Each request now begins with a structured form, so the back-office team receives every detail needed to process the order on the first interaction. The back-and-forth and rework that used to slow things down disappeared.

With the operation standardized, the team moved on to communication automations. The moment a field employee submits a request, an automatic confirmation email goes out. When the request is approved, rejected, or shipped, follow-up emails fire without any manual intervention. For managers, the platform began surfacing data on the most common request types, volume per employee, and spend by category, turning gut calls into decisions backed by real numbers.

With no-code autonomy to build and adjust their own workflows, each department designed its own processes inside the platform, with no dependency on IT.

The most immediate impact was response time. What used to take 2 to 3 days to process and send out is now resolved in under 24 hours, with the confidence that the order will reach the field employee error-free. At the same time, email automations freed the back-office team from repetitive tasks that, multiplied by 100 requests, were consuming 3 to 4 hours of work per day. That time now goes into triaging urgent orders and higher-value activities.

After the initial success with Employee Requests, Alvaz scaled the platform across every internal process, including Recruitment, where each department runs its own selection workflow. Pipefy became the operational backbone supporting growth, harvest after harvest.

Alvaz is a Brazilian agritech founded in 2018, specialized in crop management through unmanned aerial vehicles (UAVs). With drone flights conducted by trained pilots, the company performs crop health analysis and supports growers across 7 Brazilian states, along with operations in Argentina and Canada.