Casas Pedro transforms supply across 65 stores and recovers 12,000 hours per year

Casas Pedro operated a decentralized and manual supply model, where managers and stockists needed to visually identify replenishment needs and send lists via email to the distribution center. This scenario consumed at least one full day of weekly work from managers in bureaucratic tasks, in addition to generating a high probability of human error and a lack of standardization in requests.

Even after introducing an AI tool for demand forecasting, the operation still lacked a reliable execution layer. The spreadsheets generated by the AI often crashed overnight and never reached the managers. Without any visibility into the process, the IT and operations teams spent hours handling emergencies, leading to constant stress, overtime, and a high risk of empty shelves in the stores.

The technological instability directly impacted core operations: the lack of products on the shelves (stockout) threatened revenue and brand reputation, while the lack of structured data prevented efficient management of inventory turnover.

Casas Pedro, in partnership with Grupo Visagio, turned Pipefy into the orchestration hub for its supply chain. The solution was designed to connect demand forecasting data directly to store execution via API. This standardized workflow now covers the entire process—from automatically generating replenishment suggestions to gathering manager feedback and sending the final orders to the distribution center.

With automation, the sending of spreadsheets and exchange of information stopped occurring via manual emails and became centralized within the platform. This ensured that everyone involved had real-time visibility into request status and communication history. The stability of the platform eliminated the need for daily manual interventions from the IT team to correct sending failures.

The new flow provided autonomy and confidence for the front-line teams. Managers now receive order recommendations on schedule within Pipefy and can make quick adjustments and validate suggestions based on concrete data, without the risk of losing information or delays in the supply window.

The digital transformation at Casas Pedro brought direct impacts on operational efficiency and the business’s financial health. The reduction of the stockout rate by 5% reflects superior product availability, mitigating the loss of sales to the competition. Simultaneously, the 17% drop in storage time optimized working capital, ensuring that inventory circulates with greater speed and precision.

Beyond the financial gains, the organizational climate saw a major structural improvement. Recovering over 12,000 work hours freed the IT and operations teams from constant crisis management and let them focus on strategic goals. The predictability of the new process eliminated the stress of systemic failures and significantly improved relationships across the company.

Founded in 1932, Casas Pedro is a staple of Rio de Janeiro’s retail scene, specializing in spices, bulk seasonings, and specialty foods. With 65 stores across the state and a team of 1,500 employees, the company manages over 2,000 items. As its own private label rapidly expands, the chain has established itself as a benchmark for both customer service and inventory reliability in the region.