Tempo Assist processes 230,000 requests in a single month with Pipefy

Tempo Assist serves more than 14,000 customers a day across a portfolio of roughly 65 services, from furniture assembly to insurance claims. At that scale, supplier accounts payable had become a critical bottleneck. Every partner requested payment by email, and the company processed close to 6,000 requests entirely by hand, which produced recurring delays and growing frustration across its partner network.

The problem went beyond finance. The process management tool in place was rigid: any team that needed to create or change a workflow had to go through IT. Without that autonomy, most internal processes ended up running on email and spreadsheets, with no standardization and no visibility into where requests stood.

Tempo Assist adopted Pipefy to centralize and standardize the operation. Email-based requests gave way to standardized forms, so every payment request reached the finance team complete with all the information it needed from the moment it was submitted. That gave the company visibility and control over the status of each request.

Because the platform is no-code and easy to customize, business teams could build and adjust workflows themselves, without waiting on IT. Once the steps were in place, the Process team layered in automation and connected RPA to the workflows, absorbing the rising volume without sacrificing deadlines or quality. What started in accounts payable spread to other areas. Within a year, the company had moved roughly 72 processes into Pipefy across six departments.

Redesigning the finance workflow raised supplier payment capacity to 8,000 a month, up from the roughly 6,000 requests previously handled by hand over email, with recurring delays, a volume that was never sustainable without automation. With the repetitive load absorbed by automation, which keeps moving into the most repetitive routines as more processes are standardized (today, 7% already run on RPA), employees were reassigned to higher-value work.

The gain is structural. Within a year, teams across six departments were working in Pipefy, and the combination of structured workflows and automation raised the ceiling on how much the operation could handle. The proof shows up in the volume: 230,000 requests processed in a single month.

Tempo Assist is the largest specialized assistance provider in the Brazilian market, delivering services for people, vehicles, and property. Its partner network reaches every city in Brazil, and its portfolio spans roughly 65 services, from furniture assembly to insurance support, reaching more than 14,000 end customers a day.