Problem Handling for the Telecom
Pipefy’s problem handling for the Telecom template helps you manage all internal problems related to telecommunications using a specific problem-solving methodology.Use template now
See how this template is structured. As this is just an example, you can customize it.
- Employee name
- Employee ID
- Company department
- Reported problem
- Problem history mapping
- Evidence of existing losses
- Possible gains once the problem is solved
- Problem-solving team
- Define the financial savings gained from solving the problem
- The problem investigation phase should be carried out in loco
- Under which conditions does the problem happen?
- Specific characteristics of the problem
- Most likely causes
- Attach here your ishikawa diagram
- Attach here your 5 Whys diagram
- Was the root cause found?
- Attach here your action plan
- Set the main resolution strategies
- Total time spent on the execution
- Total execution costs
- Difficulties found during execution
- Was the problem solved?
- Saved amount
- Attach a resolution guideline for this problem
- Schedule the date for training the staff on the new procedure
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