Problem Handling for the Telecom


Pipefy’s problem handling for the Telecom template helps you manage all internal problems related to telecommunications using a specific problem-solving methodology.

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Template structure

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Start form

  1. Employee name
  2. Employee ID
  3. Company department
  4. Reported problem
  5. Deadline

Problem identification

  1. Problem history mapping
  2. Evidence of existing losses
  3. Possible gains once the problem is solved
  4. Problem-solving team
  5. Define the financial savings gained from solving the problem

Problem analysis

  1. The problem investigation phase should be carried out in loco
  2. Under which conditions does the problem happen?
  3. Specific characteristics of the problem
  4. Most likely causes
  5. Attach here your ishikawa diagram
  6. Attach here your 5 Whys diagram
  7. Was the root cause found?
    • Yes
    • No

Plan development

  1. Attach here your action plan
  2. Set the main resolution strategies

Plan implementation

  1. Total time spent on the execution
  2. Total execution costs
  3. Difficulties found during execution

Plan evaluation

  1. Was the problem solved?
    • Yes
    • No
  2. Saved amount
  3. Attach a resolution guideline for this problem
  4. Schedule the date for training the staff on the new procedure

Finished Campaigns

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