Problem Handling for the Telecom

Template

Pipefy’s problem handling for the Telecom template helps you manage all internal problems related to telecommunications using a specific problem-solving methodology.

Use template now

Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

  • 1. Employee name

  • 2. Employee ID

  • 3. Company department

  • 4. Reported problem

  • 5. Deadline

Problem identification

  • 1. Problem history mapping

  • 2. Evidence of existing losses

  • 3. Possible gains once the problem is solved

  • 4. Problem-solving team

  • 5. Define the financial savings gained from solving the problem

Problem analysis

  • 1. The problem investigation phase should be carried out in loco

  • 2. Under which conditions does the problem happen?

  • 3. Specific characteristics of the problem

  • 4. Most likely causes

  • 5. Attach here your ishikawa diagram

  • 6. Attach here your 5 Whys diagram

  • 7. Was the root cause found?

    • Yes
    • No

Plan development

  • 1. Attach here your action plan

  • 2. Set the main resolution strategies

Plan implementation

  • 1. Total time spent on the execution

  • 2. Total execution costs

  • 3. Difficulties found during execution

Plan evaluation

  • 1. Was the problem solved?

    • Yes
    • No
  • 2. Saved amount

  • 3. Attach a resolution guideline for this problem

  • 4. Schedule the date for training the staff on the new procedure

Done

Welcome aboard

Trusted by 60k users, this could be the beginning of something great.

Use this template

Contact us

Do you have a specific process to manage: