Service Management

Automate service management with Pipefy

Create structure and set standards to make sure you receive all the information needed and process it in a smarter way.

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Never struggle with the lack of information again

Leave chaos behind, and streamline your workflows. Request creation and approval flows are messy when employees or stakeholders send information their "own" way. With Pipefy, you’ll set the tone: Provide online forms and define what information is mandatory and how it should be submitted.

Standardize processes with automated, self-service requests

Processes run right the first time, avoiding loss of time and money

Build a portal and customize it with policies, guidelines and documents for each request form

Handle demands quickly

Pipefy makes it easy to automate service requests in departments such as HR, Finance, CS, and IT without the hassle of toggling between tools. You'll receive requests in an organized way, and people always know the next step in the process.

No more messy requests arriving in different formats and through different channels

View all interactions with stakeholders, understand deadlines, and visualize priorities in a single place.

Your stakeholders will find all service request forms and detailed information in a customized portal.

Visualize all service requests in one place

With Pipefy, you have full visibility of every request, so you can stay on top of what's going on without leaving the platform.

Get full visibility into service requests with Pipefy

Follow all requests and see all information and documents, organized in a single place

Get full visibility into who is responsible for what, so managers can ensure every request is addressed

See all due dates to avoid missing deadlines or leaving a service request unsolved

Centralize the communication and keep everyone in the loop

You need to keep a lot of people happy and in the loop, so automating and centralizing communication is a must. With Pipefy, getting the word out and communicating the status of service requests is a breeze.

Improve the communication with Pipefy

Access all important information about every service request, without the need to toggle among tools

Receive and manage service requests, feedback, and questions, all in a single place

Enable automated communication so stakeholders know the status of their requests at all times

Connect Pipefy to your favorite software with ease

See all app integrations

Whatever your department, handle demands faster

See more workflows you can improve with Pipefy

Marketing Requests

Standardize your requests and make data-driven process improvements.

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Customer Support (Helpdesk)

Provide the best service experience for your customers and boost process visibility.

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Accounts Receivable

Centralize your accounts receivable process and stop wasting time checking multiple channels.

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Companies across the globe optimize their services with Pipefy

Check out our customer case studies

We were communicating with our clients by email and manually tracking the progress of each marketing request. Nowadays, 100% of the requests that are captured on Pipefy correctly, are executed correctly."

Devon Meerholz

Chief Creative and Operations Officer at IMImobile South Africa

Now, when hiring managers submit recruitment requests, they have to answer a series of questions, such as salary and job requirements. So when we get the requests, we don’t have to track down missing information.”

Renan Souza Lima

Strategic Analyst at Carglass

With Pipefy, our technical customer support process is faster and has clearer rules. We can simply look at the dashboard to see which support requests are going beyond our service-level agreements.”

Ilyana Nazirah Rozaini

Digitization Program Specialist at GE Healthcare

Get started today

Make service management easier with Pipefy

Try Pipefy free Request a demo