Overcome increasing ticket volume with fast-to-deploy IT Service Management (ITSM) automation
Meet your SLA and NPS goals with the IT Service Management software that takes manual, unnecessary work out of your hands and helps you deliver excellent service experiences.
Manage your IT operation and hit your SLAs seamlessly
Triage and assign tickets to solve the most critical issues first
Don't ever miss a deadline: Pipefy is the ITSM tool that triages and routes incoming requests according to your pre-defined business rules.
Identify top offenders and automate their resolutions
Spot and solve the root of all recurrent problems coming to your team with robust and customizable dashboards and reports.
Automate routing to escape the “unassigned tickets” limbo
Streamline your IT Service Management (ITSM) by automatically sending the incoming tickets to the team member with proper skills to resolve them.
Create workflows in minutes, insights in seconds
Pipefy AI creates custom processes instantly; all you have to do is ask! Increase your decision-making power by requesting data and information to reveal trends and strategic insights.
Track top offenders and act on root causes to make the service effective
Centralize requests from multiple sources in an omnichannel solution
Get a pre-built service catalog and ITIL compliant processes
True impact you can measure and display
From 4 days to 1
Return over Investment (ROI)
Average customers' ROI
Pipefy's deployment time
Average reported by customers