IT Service Management
Overcome increasing ticket volume with fast-to-deploy IT Service Management (ITSM) automation
Meet your SLA and NPS goals with the IT Service Management software that takes manual, unnecessary work out of your hands and helps you deliver excellent service experiences.
Manage your IT operation and hit your SLAs seamlessly
Triage and assign tickets to solve the most critical issues first
Don't ever miss a deadline: Pipefy is the ITSM tool that triages and routes incoming requests according to your pre-defined business rules.
Identify top offenders and automate their resolutions
Spot and solve the root of all recurrent problems coming to your team with robust and customizable dashboards and reports.
Automate routing to escape the “unassigned tickets” limbo
Streamline your IT Service Management (ITSM) by automatically sending the incoming tickets to the team member with proper skills to resolve them.
Track top offenders and act on root causes to make the service effective
Centralize requests from multiple sources in an omnichannel solution
Get a pre-built service catalog and ITIL compliant processes
True impact you can measure and display
From 4 days to 1
Return over Investment (ROI)
Average customers' ROI
Pipefy's deployment time
Average reported by customers
Since we implemented Pipefy, we have been able to control and automate many processes... our efficiency increased between 30 - 40% with Pipefy implementation.”
COO at The99
Pipefy is highly customizable by the user, no developers required. It has one of the most robust tool sets out-of-box in its segment (I'm looking at automation, sophisticated input forms, and databases).”
Manager - Channel Digital Transformation at TELUS
An easy software, where you can create your own process, customizing all the fields and giving your personality to it without the need of any technical support. This accelerates a lot of evolution and gives flexibility to the team.”
Allan Vinicius Silva
Buyer at Electrolux