Complaints follow-up – agroindustrial

Template

This template is designed for agroindustrial managers to keep track, control, and establish a good conversation with the customers regarding their issues and complaints.

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Template structure

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Start form

  • 1. Name

  • 2. Company name

  • 3. Phone

  • 4. Email

  • 5. Subject

    • Forest
    • Industrialization
    • Seeds
  • 6. Complaint description

Screening

  • 1. Assignee(s)

  • 2. Criticality

  • 3. Is it a valid complaint?

    • Yes
    • No
  • 4. Comments

  • 5. ETA

In progress

  • 1. Assignee(s)

  • 2. Description of the issue's root cause

  • 3. What is being done to solve the issue?

  • 4. Status

    • Solved

Standby

  • 1. Assignee(s)

  • 2. Why is it on standby?

  • 3. Updated ETA

Conclusion

  • 1. Assignee(s)

  • 2. Has the issue been solved?

    • Yes
    • No
  • 3. Comments

Done

Archived

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