Complaints follow-up – agroindustrial
Template
This template is designed for agroindustrial managers to keep track, control, and establish a good conversation with the customers regarding their issues and complaints.
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Template structure
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- Name
- Company name
- Phone
- Subject
- Forest
- Industrialization
- Seeds
- Complaint description
Screening
- Assignee(s)
- Criticality
- Is it a valid complaint?
- Yes
- No
- Comments
- ETA
In progress
- Assignee(s)
- Description of the issue’s root cause
- What is being done to solve the issue?
- Status
- Solved
Standby
- Assignee(s)
- Why is it on standby?
- Updated ETA
Conclusion
- Assignee(s)
- Has the issue been solved?
- Yes
- No
- Comments
Done
Archived
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