Complaints follow-up – agroindustrial

Template

This template is designed for agroindustrial managers to keep track, control, and establish a good conversation with the customers regarding their issues and complaints.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

  1. Name
  2. Company name
  3. Phone
  4. Email
  5. Subject
    • Forest
    • Industrialization
    • Seeds
  6. Complaint description

Screening

  1. Assignee(s)
  2. Criticality
  3. Is it a valid complaint?
    • Yes
    • No
  4. Comments
  5. ETA

In progress

  1. Assignee(s)
  2. Description of the issue’s root cause
  3. What is being done to solve the issue?
  4. Status
    • Solved

Standby

  1. Assignee(s)
  2. Why is it on standby?
  3. Updated ETA

Conclusion

  1. Assignee(s)
  2. Has the issue been solved?
    • Yes
    • No
  3. Comments

Done

Archived

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