Service Problem Management

Template

Respond immediately to customer-affecting service issues or failures with the new Service Problem Management template for telecommunications.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

  1. Customer name
  2. Email
  3. Phone
  4. Problem description
  5. Service type
    • Phone service
    • Internet
    • Television
    • Networking

Report generation

  1. Attach the service trouble report
  2. Is additional information needed?
    • Yes, contact the customer.
    • No

Problem diagnosis

  1. What was the root cause of this problem?
  2. What actions should be taken to solve the problem and/or avoid future incidents?
    • Perform diagnosis
    • Run tests
    • Start audits
    • Schedule a routine testing

Correct & solve

Survey & analyze

Track & manage

Problem solved

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