Service Problem Management
Respond immediately to customer-affecting service issues or failures with the new Service Problem Management template for telecommunications.Use template now
See how this template is structured. As this is just an example, you can customize it.
- Customer name
- Problem description
- Service type
- Phone service
- Attach the service trouble report
- Is additional information needed?
- Yes, contact the customer.
- What was the root cause of this problem?
- What actions should be taken to solve the problem and/or avoid future incidents?
- Perform diagnosis
- Run tests
- Start audits
- Schedule a routine testing
Correct & solve
Survey & analyze
Track & manage
Trusted by 60k users, this could be the beginning of something great.Use this template