Automation at the task level
The benefits of task-level automation reverberate across workflows and processes to impact businesses as a whole.
As we saw in the illustration, tasks are the building blocks of workflows, which in turn are the building blocks of processes. The sum of these processes is the business itself, and task level automation builds benefits of efficiency and simplicity into the process’ DNA.
Cost containment
When it comes to identifying the specific benefits of task automation, often the first thing that comes to mind is cost containment. Automation reduces labor inputs, increases productivity, and drives costs down. As important as cost savings may be, the efficiencies created by automation aren’t the true source of its value.
Scalability & adaptability
Scalability and adaptability are two other well-known advantages of task automation. Individual automations can be duplicated and scaled across workflows, processes, and departments. Automation tools and integrations give teams the flexibility they need to fine tune automations for their specific use cases, without sacrificing cross-team consistency or familiarity. In other words, everyone in the organization can use the same automation tool, no matter the nature of their workflows.
As important as these characteristics may be, neither deliver the primary benefit of workflow automation.
Liberation from digital drudgery
What is most important about task automation is its impact on the people responsible for the tasks. Task automation is a liberating technology, one that frees people from routine, repetitive tasks so that they are available to engage in more meaningful work.
Task automation alleviates burnout, unlocks resources, and allows people to focus more of their energy on creating value for the company through collaboration and creative thinking. Task automation also improves team coordination by reducing errors and delays in information sharing.
This is the true value center of task automation, and an important engine of change within an enterprise.
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Next: What Automation Means for People
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