You may have heard or read about the expression “citizen automation”; however, it is likely that you still don't know precisely what it means. In this article, we’ll discuss the definition and benefits of automation led by citizens, how you can spot these professionals within your team, and the ideal tools for supporting this digital transformation.
What is citizen automation?
Citizen-led automation happens when non-technical business users, without any knowledge or background in coding, develop digital strategies to improve their work routines. These efforts save time and release IT from frequent requests, allowing developers and engineers to focus on more complex issues.
Citizen automation is part of the citizen developer movement. Citizen automators create solutions to replace human labor with machine intelligence, promoting digital transformation. Repetitive tasks that don’t require intensive analysis are potential subjects of automation.
International Data Corporation predicts that "by 2024, over 75% of organizations will implement some level of automation across multiple processes." This indicates the fundamental role citizen automation will play in the near future.
Benefits of citizen automation
These outcomes can be achieved without additional requests to IT or a set of different applications. As a result, IT teams can optimize their time by dedicating themselves to specialized activities.
How to recognize your citizen automators
Common attributes of citizen automators make it possible to spot them among hundreds of employees and leaders. Potential developers might be spread around all departments and teams. Their main characteristic is the ability to find automation opportunities and to create solutions without coding skills.
Do you want to recognize citizen automators in your workplace? If so, search for the following traits:
A potential citizen automator might be a curious marketing manager who identifies problems in the everyday processes and decides to shape an automated workflow to streamline new campaigns. Or an HR analyst who could speed up the company's hiring process by using no-code software to save the whole team from sending repetitive emails to candidates.
How to choose the right tools for citizen automation
Benefit from citizen-led automation with Pipefy
The examples above refer to companies that successfully adopted Pipefy as a solution to automate their workflows. Pipefy is a no-code management platform that enables you to take advantage of citizen automators within your teams. The software adds centralization, standardization, and visibility to your processes, saving you time and money.
Do more with fewer resources. Try Pipefy for free.
Citizen-led automation happens when non-technical business users, without any knowledge or background in coding, develop digital strategies to improve their work routines."