Chosen by market leaders
100% of support SLAs met
Gain predictability and operational confidence with automations that ensure SLA compliance and full transparency for customers and managers.
–33% in ticket resolution time
Standardize communications, reduce delays, and accelerate customer value delivery with integrated, trackable flows from start to finish.
+448% ROI
Maximize returns and cut manual work with intelligent workflows and AI Agents that optimize time, resources, and team performance.
Solutions that turn support into scalable efficiency
With no-code workflows and AI Agents, Customer Success, Support, and Customer Advocacy teams eliminate bottlenecks, speed up responses, and deliver consistent experiences in every interaction.
Customer onboarding
Standardize and accelerate onboarding to ensure a smooth, error-free journey. Reduce rework and deliver value from day one.
Customer Advocacy and Consumer Affairs
Centralize requests in a single channel with full visibility and automated SLAs. Resolve faster, avoid penalties, and strengthen trust in every interaction.
Satisfaction surveys and feedback
Automate surveys and collect feedback in real time to measure CSAT and NPS. Turn satisfaction data into continuous improvements for your support operation.
End to end: your Customer Success and Support operations fully orchestrated and efficient
Account management
Cross-selling and upselling
Renewals management
Churn prevention
Support ticket management
Account health monitoring
Agentic AI: strategic impact on Customer Success & support
Case: customer onboarding
Unstructured
15 days
(120 hours)
- Requests and exchanges handled via email and spreadsheets
- Lack of visibility into each customer's status
- Manual activities and fragmented communication
- Slow onboarding that's prone to errors
Structured
5 days
(40 hours)
- Forms and checklists standardize onboarding steps
- A visual pipeline centralizes teams and responsibilities
- Progress tracking and status alerts
- Trackable flow, but still dependent on manual updates
Automated
2 days
(16 hours)
- Automated tasks, emails, and notifications for every step
- Real-time reports and integrations with CRM and support
- Triggers automate alerts, approvals, and follow-ups
- Dramatic reduction in rework and inconsistencies
Agentic
Minutes
- AI Agents that organize and automate customer onboarding end to end
- Task distribution and timeline adjustments based on SLA and priority
- Predictive insights identify churn risk and recommend retention, upsell, and cross-sell actions
- AI generates personalized messages and communications for each new customer
The ultimate platform to orchestrate processes
Pipefy is the ultimate platform to orchestrate processes. In one place, you get a powerful studio to build your AI Agents and a complete orchestration platform so they can operate, scale, and generate value with intelligence and security.
How does Pipefy simplify AI Agents adoption?
Our platform includes exclusive accelerators that combine no-code and natural language to bring your company into the AI era without the complexity.
AI Workflow Builder
Agent Library
No-code prompt
The leaders' choice: AI and no-code for immediate results
Exclusive Contents
See more-
GuideAI Agent Automation: Complete Guide
Transform CS processes with AI Agents
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Video
Pipefy AI for Customer Support
Automate ticket management and cut resolution time by 40%
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Video
Automate Customer Support with Pipefy AI Agents
See how Pipefy Agentic AI automates the customer support process end-to-end
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Product Update
Automatic Assistants: effortless support
AI-powered support and request automation
Proven results: efficiency that moves your business forward
Forrester’s independent Total Economic Impact™ study quantified the tangible impact Pipefy delivers on business operations.
260 % Return on investment (ROI)
40 % Average time saved
50 % Reduction in development time
< 6 months Time to value
Artificial intelligence becoming a reality in your day-to-day tasks
Only Pipefy brings together easy setup, hundreds of integrations, governance certifications, and an incredible user experience for your teams. All of that without overloading your technical team.
