Pipefy is a Strong Performer in the Gartner® Peer Insights™ Voice of the Customer for Business Orchestration and Automation Technologies

The recognition comes straight from customers: Pipefy scored above the market average on Overall Experience, with a 4.7 out of 5 rating and a 94% willingness to recommend.

In practice, it reflects what Pipefy delivers: governance and control for IT, speed and ROI for business teams, with AI Agents that run inside governed processes.

Download the full report for the details behind the recognition and the reviews.

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What is the Gartner® Peer Insights™ Voice of the Customer for Business Orchestration and Automation Technologies?

Published on June 30, 2026, the Gartner® Peer Insights™ Voice of the Customer for Business Orchestration and Automation Technologies report is built entirely from verified end-user reviews. It is the experience of the people who bought, deployed, and run the platform day to day.

The methodology places vendors into four quadrants based on two criteria: User Interest and Adoption (x-axis) and Overall Experience (y-axis). Pipefy is recognized as a Strong Performer, above the market average on Overall Experience.

For a category like Business Orchestration and Automation Technologies, where value only surfaces once processes are running in production, that real-world experience is a meaningful signal. It is also a means, not an end: we feel the recognition helps show why Pipefy is recognized, but what sustains the position is the work customers rate.

Why customers' real-world experience matters

4.7 / 5

Overall rating given by Pipefy customers

94%

Willingness to recommend the platform

Strong Performer

above the market average on Overall Experience

In the agentic era, value shifts to the layer that coordinates the work between people, systems, and AI Agents: orchestration. That is the layer where Pipefy competes, not simply as one more AI vendor, but as the layer that orchestrates people, systems, and AI Agents inside the governed processes each customer defines.

In a category where value only shows up once processes are live in production, the verdict of the people who use the platform every day is the clearest signal that the approach actually delivers.

What sustains Pipefy's position

We believe the experience customers describe comes down to one clear principle: the process is in command, not the agent on its own. In Pipefy, AI Agents run inside governed processes, with audit trails, access control, and Human-in-the-Loop at every step that calls for a decision.

This is the standard Pipefy was built to meet: governance for IT, speed for teams, and ROI for the business,
delivered through orchestrated processes rather than AI on its own. Companies don’t scale with prompts; they scale
with orchestrated processes.

Governance for IT

• Immutable audit trails and real-time observability
• Enterprise compliance: SSO, SOC 2 Type II, ISO 27001, LGPD, and GDPR
• Scope, permissions, and AI model inherited from each process step
• Customer data never trains third-party models

Speed for teams

• A no-code builder and AI Agents orchestrated by the process itself
• Connects ERPs, CRMs, and legacy systems without replacing the stack
• Business teams build; IT reviews and ships to production
• Implementation in days, not months

ROI for the business

• Cost per delivered outcome, not per token: predictable spend and provable ROI
• End-to-end orchestrated processes with repeatable results
• Value in days, not months
• A single platform lowers TCO (Total Cost of Ownership)

Results at Enterprise customers

Forward-looking leaders are transforming operational efficiency and reaching significant ROI with Pipefy.

Get these results too

140+

Automations run by MIA, Algar’s AI agent, across procurement and SAP, from requisition to invoice.

762h

Saved per month across four key no-code processes.

100%

Of the employee onboarding process automated, with 90% accuracy in AI document reading.

Legal notice

Gartner®, Voice of the Customer for Business Orchestration and Automation Technologies, Peer Contributors, 30 June 2026.

Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates.

Gartner® Peer Insights™ content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner® or its affiliates. Gartner® does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner®, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner® document is available upon request from PIPEFY-BR.