“Pipefy is an easy-to-use, highly customizable platform. In addition to being implemented across my key processes, it has proven to be a scalable tool for other processes and teams within my organization.”
Trusted by market leaders
Why Technology customers choose Pipefy
Fast time to value
Deploy your first governed IT workflows in days, not months
Start with high-volume processes like access requests, ticket intake, and onboarding, and see immediate SLA gains with AI Agents handling repetitive steps end-to-end.
One unified platform
Centralize intake, routing, approvals, integrations, and auditability in a single orchestration layer
Replace scattered email/chat requests and disconnected tools with structured, automated execution that scales across IT and the business.
Built for scale and governance
Standardize operations without slowing delivery
Expand automation across ITSM, infrastructure, security, and compliance while maintaining traceability, policy-based approvals, and consistent outcomes as demand grows.
Proven results:
Efficiency that drives your business
Forrester’s independent Total Economic Impact™ study demonstrated the financial impact Pipefy delivers in complex operations—including critical processes found in industrial companies across all segments.
Result 1
260%
Return on investment (ROI)
Result 2
40%
Reduction in process resolution time
Result 3
50%
Reduction in development time
Result 4
< 6 months
Average payback period
Peer Insights: what customers say about Pipefy
“Pipefy is a workflow tool we use not only as BPM, but also as an Intelligent Orchestration Platform, integrating multiple digital solutions (such as OCR and Artificial Intelligence) and legacy systems.”
“A modern tool that meets all the company’s needs and delivers quick solutions, supporting the creation and management of procedures.”
The platform global leaders trust to innovate and scale.
Pipefy is one of the most respected platforms in the market, recognized by leaders
for its innovation, robustness, and operational impact.
With Pipefy, your data security is a priority
Pipefy is the only platform that combines process automation with built-in governance and enterprise-grade security, delivering compliance by design, full auditability, and precise control over AI and sensitive data.
Security & Compliance certifications
SOC1, SOC2, ISO 42001 and ISP 27001 + ISOS Compliance
Artificial Intelligence
- Your data is not used to train AI.
AI does not access your sensitive data. - “BYOLLM” (Bring Your Own LLM) / “Model-agnostic.”
Control your AI architecture. Zero-retention policy options for sensitive data.
Product security
- Single Sign-On and 2FA
- Password complexity
- Uptime – 99.9%
- LDAP permissions management available.
Governance, visibility, and monitoring
- Custom permissions, user groups, and service accounts.
- Admin dashboard—users, consumption, logs, connected apps, and more.
- Demand management and application lifecycle management.
Exclusive Contents
See more-
One PagerAI Infrastructure starts with Workflows
Connect systems, people, and AI Agents
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Webinar
Pipefy Integration Platform: iPaaS
Simplify integrations with Pipefy iPaaS
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Video
Meet Pipefy AI Agents 2.0
More autonomy, deeper context awareness, stronger governance
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Quick Guide
What is Intelligent Document Processing?
How Pipefy IDP Agent reads and extracts data
Chosen by leaders: AI and no-code for immediate results
With no-code workflows and AI Agents, companies have accelerated operations, reduced costs, and given teams more freedom to focus on what truly matters.
Frequently asked questions
If you need help, we’re here to guide you and provide full support
What does Pipefy automate in Information Technology operations?
Pipefy orchestrates end-to-end IT workflows such as access requests, service intake and routing, approvals, onboarding, and cross-team execution. It centralizes data, rules, and decisions into governed workflows—reducing handoffs, improving SLA predictability, and increasing throughput without adding operational overhead.
Does Pipefy replace IT specialists, analysts, or critical teams?
No. AI Agents automate operational tasks—classification, validation, data extraction, routing, and repetitive follow-ups—so specialists can focus on higher-impact work like architecture, security, and strategic prioritization. Accountability and final decisions remain with your IT leadership, now supported by standardized execution and full visibility.
How does Pipefy ensure governance, compliance, and traceability?
Pipefy enforces governance through policy-driven workflows, permission controls, and end-to-end audit trails. Every request, approval, SLA milestone, and action is captured in a single system—supporting audits, reducing operational risk, and enabling consistent compliance across teams and tools.
What is Pipefy’s time-to-value for Information Technology?
Pipefy is designed to deliver results in days, not months. IT teams typically start with high-volume, high-friction flows (like access provisioning, ticket management, and onboarding) and quickly see measurable improvements in SLA performance, manual workload, and recurring ticket volume.
Artificial intelligence becoming real in your daily work
Only Pipefy brings together easy setup, hundreds of integrations, governance certifications, and an incredible user experience for your company’s teams—without overloading your technical staff.
