VTEX hires 293 new employees in 9 months with Pipefy

As a leader in collaborative commerce and with an accelerated growth of 140% in 2020, VTEX tripled in size in a few years. This intense pace of expansion made admissions management a critical process and, simultaneously, an operational bottleneck.

The Human Resources team depended entirely on manual tools, like Excel spreadsheets and exhausting email exchanges, to coordinate the entry of new professionals. The operational scenario was marked by a lack of standardization: new hires received spreadsheets to fill out, which resulted in formatting errors, incomplete data, and constant rework.

Furthermore, there was no centralized visibility of the flow, which prevented the agile transfer of information to other essential teams in onboarding, like IT and Facilities, generating failures in preparing the necessary infrastructure for the employee’s first day.

To orchestrate this demand, VTEX adopted Pipefy as its central admission and onboarding platform.

The implementation focused on creating an intuitive and error-proof form, shared via a public link. This interface standardized the collection of documents and registration data right at the beginning of the process, eliminating inconsistencies and ensuring that HR received information ready for processing. With the data structure established, VTEX configured automations to send welcome emails and automatic notifications to partner departments.

As soon as a new employee starts the flow, the IT and Facilities teams receive immediate alerts with the entry date and equipment needs. This centralized integration guaranteed total predictability of inventory and delivery scheduling, allowing the operation to scale without the need to increase HR’s manual workforce.

To orchestrate this demand, VTEX adopted Pipefy as its central admission and onboarding platform.

The implementation focused on creating an intuitive and error-proof form, shared via a public link. This interface standardized the collection of documents and registration data right at the beginning of the process, eliminating inconsistencies and ensuring that HR received information ready for processing.

With the data structure established, VTEX configured automations to send welcome emails and automatic notifications to partner departments. As soon as a new employee starts the flow, the IT and Facilities teams receive immediate alerts with the entry date and equipment needs.

This centralized integration guaranteed total predictability of inventory and delivery scheduling, allowing the operation to scale without the need to increase HR’s manual workforce.

The multinational VTEX is a Brazilian unicorn and global leader in collaborative commerce. Present in over 46 countries and serving more than 2,500 clients, the company develops platforms for marketplaces and B2B retail, connecting brands and manufacturers to accelerate the digital transformation of commerce.