Process improvement, also known as business process improvement, refers to the practice of finding ways to make existing processes faster, more efficient, and more reliable. This practice should be considered as an ongoing exercise, rather than a one-time action.

Process improvement is important because every business relies on processes to power their operations. Whether it’s hiring and onboarding a new employee, issuing or receiving an invoice, or fixing problems in IT systems, there is a process behind everything your business does.

What can process improvement do for your business?

If your business processes take a long time to complete, require more resources than planned for, or produce inconsistent results, you’re likely experiencing a process breakdown that’s making your business operations less effective.

If any of these issues sound familiar, it may be time for a process improvement plan. There are several ways process improvement can benefit your business, including:

  • Time savings. One of the most fundamental benefits of process improvement is a decrease in the time it takes to complete tasks through streamlining and reducing the number of steps involved.
  • Better results. Process improvement leads directly to better results, like enhanced employee performance or clearer process milestones and tasks.
  • Improved customer satisfaction. More responsive customer service, delivering the highest quality products, and hitting your deadlines: it’s all possible with process improvement and can help improve customer outcomes across the board.
  • Increased transparency and alignment. Understanding and clarifying all stages in a process ensures that all your team members know their responsibilities, and it makes it easy for them to share information and collaborate efficiently.
  • Reduced waste. Cutting out redundant steps or entire processes that consume valuable resources is an easy and effective way to ensure you’re wasting as little time and money as possible.

Make your process improvement easy with Pipefy.

What is an example of process improvement? 

In order to understand the effectiveness of a process improvement, consider the customer onboarding process.

The customer onboarding process is used to welcome new customers, teach them about your product or service and how to use it, and how to request support. When done correctly, the customer onboarding process ensures that new customers get the most out of what you offer, makes their customer experience as smooth as possible, and creates long-term success with your product or service. 

A common challenge in customer onboarding is information overload, leaving new customers struggling to digest all the knowledge shared, or, worse, even ignoring much of it. This leads to inconsistent results when it comes to customer satisfaction and an inefficient onboarding process — and can create issues for your team, like managing extraneous materials that cost extra time and money to distribute.

Rather than rewrite the customer onboarding process, here are two simple process improvements that can eliminate bottlenecks and improve the customer experience: 

  • Create a personalized customer onboarding journey to eliminate redundant or irrelevant information. By tailoring the process in a standardized way, different customers can receive different types of information based on their specific department, use case, or needs 


While this example of process improvement applies to one process, there are other steps you can take to refocus your process. Click here to learn about more simple process improvement ideas you can use or read about how companies like Agilize were able to automate 37 steps in their workflow.

Automate your process improvement with the right software

Inefficient or inaccurate processes cost businesses up to $1 trillion each year. Implementing workflow improvements can reduce inefficiencies and increase the effectiveness of your business processes. With the right software, you can amplify and automate the benefits of process improvements. 

BPM software can easily produce and customize workflow diagrams using a workflow management platform, rather than laboriously creating them by hand — a key part of analyzing your existing process and determining where improvements are needed. By mapping and codifying workflows in the platform, you can ensure that your results are more consistent, as everyone will be able to easily find and follow the same standardized procedure.

Plus, manual tasks, like sending out emails, can be fully or partially automated. For example, when an event — like adding a new customer to the onboarding process — happens, it can automatically trigger another event to follow automatically, such as a welcome email being shared with the new customer.

Whether you’re seeking to improve processes around customer support, accounts payable, or even recruitment strategy, Pipefy’s workflow management platform allows you to map and improve almost any business process. 

Keep reading to learn more about workflow automation and the 10 essential features you need in a workflow automation software. 

Inefficient or inaccurate processes cost businesses up to $1 trillion each year. Process improvements can solve that.