Capgemini is a reference for anyone who’s interested in technology and digital transformation. The company is a global leader and one of the foremost providers of consulting, outsourcing and professional services. Present in over 40 countries with more than 230,000 people, Capgemini Group helps its clients transform their business in order to improve their performance and competitive positioning.
Capgemini relies on Pipefy as a technology provider to manage processes for its clients around the world. We are proud to empower do-ers at Capgemini to drive massive change in their Order to Cash operations!
How Capgemini and its clients are benefiting from Pipefy:
- Reducing shadow-work: using generic mailboxes can cause lots of untracked work and data that gets lost along the way. Pipefy centralizes information and guarantees data updates to other systems.
- Visibility and control: Pipefy provides managers an easier way to prioritize and reliable tracking across email resolution, response quality and query volume.
- Possessing structured data: standardized steps make it possible to automate a large part of the work. In some cases, Capgemini uses RPA to support more advanced automation in legacy IT systems.
- Improved customer satisfaction: Pipefy helps the team to answer their clients in a faster and more efficient way, shifting to a proactive vs. reactive model.
Discover how Capgemini structured their workflow with these best in class templates. They are a starting point to accelerate development and you can always customize them to your specific business rules.
Besides the collection and email processes managed by Capgemini, companies like Kraft Heinz, IBM, Santander, Volvo and Coca-Cola are using Pipefy to handle many different processes within their organizations. With Pipefy, you can quickly deploy customized workflows to manage your work and keep track of valuable information. Click here and discover more processes you can improve using Pipefy.