How can good (and bad) support experiences impact the onboarding experience
What defines customer onboarding the best is: all activities involved in introducing a new customer to your company product or service. It’s about teaching the new client how to get the most out of your product/service. Onboarding new customers involves listening to their questions and concerns and guiding them. It’s about making their experience as smooth as possible."
The first 90 (or less) days
An investment, not an expense
Real case: how we manage CS at Pipefy
*Head of Customer Support @Pipefy. Isabelle Wuilleumier Salemme uses her extensive Pipefy knowledge to help users make the best of Pipefy via support and writing informative content pieces. Besides being in charge of support, she’s an avid reader, a coffee lover, and a professional photographer.