What is IT Process Automation and how does it work?

Isabelle Wuilleumier Salemme

As surprisingly as it may seem, IT tends to be the least automated department in many companies. IT process automation (ITPA) is the solution IT professionals have found to automate tasks that don’t need to be done manually.

How IT process automation works

ITPA refers to the set of activities involved in combining people, tools, and processes through automated IT workflows. There’s a growing number of available software in the market solely focused on performing repeatable IT patterns or tasks, eliminating repetitive routine tasks prone to human error.

IT process automation can be used to streamline IT operations in a vast number of situations, and its general purpose is replacing repetitive manual tasks and business processes with automated solutions.

Depending on the complexity level of the chosen solution, ITPA can be versatile enough to integrate multiple processes, apps and platforms to create a seamlessly integrated infrastructure.

Benefits of IT Process Automation

Automating IT processes can be highly beneficial for companies of all sizes and industries, especially considering that ITPA technology can be leveraged to match specific criteria for almost any process/task that’s being manually performed at the moment. IT automation has some specific benefits, such as:

  • Reduced cost: Automation usually reduces the time spent to perform tasks, therefore, resulting in money-saving (the math is done including the cost that the companies had to purchase the automation solution, of course)
  • Reduced human error: Automating means, most of the time, crossing out the human element of a process and, therefore, reducing the possibility of errors generated by people’s actions, such as overlooking a step of the process, typing down the wrong value, etc.
  • Faster response time: Usually, automated IT processes drastically reduce response times. This can be essentially important in mission-critical system failures
  • Increased productivity and efficiency: This is a combination of reducing human error and the faster response time. Automating repetitive, time-consuming tasks allows teams to focus on the most important workflows that require direct human interaction

How does ITPA work?

It’s actually rather simple. ITPA software works as a trigger/reaction system: when a predetermined event A occurs, the specified workflow is triggered and automatically executed to address (and, if it’s the case, fix) the situation at hand.

When setting up ITPA, each of the action patterns mentioned above is designed as a workflow containing specific triggers to be set in action, conditions for its triggering and procedures that must be followed every time it’s triggered.

Let’s make it easier to understand with an example, shall we? Your IT team can set up an automated workflow to perform routine system maintenance tasks every Friday at 6 PM (or any other time of a specific day of the week).

By doing so, you eliminate the possibility of someone forgetting to run these maintenance tasks or even performing them in any way other than the specified standards, risking the effectiveness of the process.

You can also set up automated processes to be triggered based on very specific and particular events such as an augmented response time on your system. ITPA tools allow you to automatically fix those common situations and/or send pre-set alerts, escalating the situation to the person responsible for it, when necessary.

Advanced ITPA applications are simple enough to use and allow users to automate any type of process: from the most simple IT Onboarding process that doesn’t require human input to a complex process run across multiple systems that demands multiple human decision points.

When necessary, these apps allow human decision points to be embedded through the workflow in order to ensure that the appropriate people receive instant alerts demanding quick responses.

IT Automation in Pipefy

As you already read in this article, here, our Pipefy platform has different features that will help you improve your company’s IT processes. And, if your company still don’t have a structured IT process, you can choose one from our IT Operations templates and start to enhance your process management.

Written by
Isabelle Wuilleumier Salemme
Head of Customer Support @Pipefy. She uses her extensive Pipefy knowledge to help users make the best of Pipefy via support and writing informative content pieces. Besides being in charge of support, she's an avid reader, a coffee lover, and a professional photographer.

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