Help Desk Operations end-to-end

Manage your core Help Desk operations on one interface using Pipefy.

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  • Volvo
  • General Electric
  • Visa

Key Help Desk Process Templates

Centralize, track, and manage tickets using Help Desk best practices.

Email messaging

Centralize customer communications in one place. Send emails, view the history and responses related to each ticket, or use email templates to set-up automatic email notifications at each stage of the ticket lifecycle.

sent and received emails in pipefy

Requests time-management with SLAs

Establish appropriate service-level-agreements for technicians and allow them to track their own productivity. Adjust SLAs at each stage of the request lifecycle to better allocate time throughout the request fulfillment process.

sla control

Centralize tickets using public forms

Establish appropriate service-level-agreements for technicians and allow them to track their own productivity. Adjust SLAs at each stage of the request lifecycle to better allocate time throughout the request fulfillment process.

external link to pipefy public forms

 

What our customers have to say

Wipro enterprise logo

“The typical lifecycle for a product is four months in terms of design... Pipefy modeled a workflow in a matter of 15 to 20 minutes.”
—Aditya Sengupta, Transformation Team at Wipro

  • Trusted by companies that want results

  • Telefonica
  • GFK
  • Pfizer

Connect Pipefy with the apps you love

Achieve seamless workflow management integrating Pipefy with hundreds of apps using Zapier

pipefy integrations

Streamline Help Desk processes end-to-end

Get more done in less time, so you can focus on what matters most.

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