Help Desk Operations end-to-end

Manage your core Help Desk operations on one interface using Pipefy.

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Email messaging

Centralize customer communications in one place. Send emails, view the history and responses related to each ticket, or use email templates to set-up automatic email notifications at each stage of the ticket lifecycle.

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Requests time-management with SLAs

Establish appropriate service-level-agreements for technicians and allow them to track their own productivity. Adjust SLAs at each stage of the request lifecycle to better allocate time throughout the request fulfillment process.

Centralize tickets using public forms

Establish appropriate service-level-agreements for technicians and allow them to track their own productivity. Adjust SLAs at each stage of the request lifecycle to better allocate time throughout the request fulfillment process.

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Streamline Help Desk processes end-to-end

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