Your job is to help your customers be successful. Pipefy can help.
Automate and integrate your Customer Service processes with an easy to deploy, no/low-code app, so your team has more time to focus on strengthening their relationships with customers.
Automate your customer service and onboarding processes with feedback messages and checkpoint emails to improve communication with your clients.
Gain full visibility of each new onboarding and support request status and ensure they are prioritized and tracked according to your SLAs.
Integrate all CS processes with your existing tools, such as CRM, ERP, databases and help desk apps, to ensure information is flowing securely and precisely.
Make sure customer onboarding is perfect, every time
Ensure your customers get immediate value from your product or service by customizing their onboarding experience according to their specific needs. End-to-end onboarding processes in one simple, easy to deploy workflow built with a no/low-code platform.Build the best customer onboarding experience
Ensure your team follows pre-set standards and best practices for a perfect onboarding experience.
Easily track and audit the progress of each new onboarding customer.
Automate your processes so you can focus on fostering strong relationships with your customers, not on manual tasks.
Provide flawless customer support
Automate your customer support workflow from end-to-end to lower response times. Build a continuous process by creating customized dashboards so you can track your team’s performance and customer satisfaction.Provide enhanced and streamlined customer support
Integrate your help desk app and other platforms to maintain full visibility into support ticket status and resolution.
Automate responses to requests to reduce support response times and improve your team’s efficiency.
Create dashboards to analyze key metrics such as time to complete onboarding, NPS rate, average resolution time, time to value and much more.