ITSM & Service Desk
Operations

Manage your core IT processes and service desk on one interface using
Pipefy.

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Benefits of Pipefy, the process excellence platform

Faster ticket fulfillment

Speed up service request fulfillment by tracking SLAs using customizable reports and find bottlenecks in IT processes.

Centralize customer requests and communications

Track and monitor customer requests and support tickets in one place. Easily create tickets and requests made outside of the customer portal.

Retire legacy system interfaces

Easily integrate with legacy systems and update your interface to a powerful, interconnected, and intuitive platform.

One Interface for many processes

Oversee nearly all core IT processes such as service, change, problem, and incident management all on one platform.

Promote IT and Dev collaboration

Prevent silo mentality between IT teams and developers. Using Pipefy, interconnect different teams and drive innovative collaboration.

Manage tickets in a Kanban View

Visually represent tickets and follow their progress through the service desk.

Full visibility with reports

Generate reports to better manage the lifecycle of tickets and improve the ticket fulfillment process. Easily get an overview of SLAs and find bottlenecks in IT & service desk procedures.

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Assign tickets & set-up notifications using automation

Streamline ticket management by leveraging automation. Automatically assign tickets for faster service request fulfillment and set-up notifications to help technicians prioritize the tickets in their queue.

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Email messaging

Centralize customer communications in one place. Send emails, view the history and responses related to each ticket, or use email templates to set-up automatic email notifications at each stage of the ticket lifecycle.

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Requests time-management with SLAs

Establish appropriate service-level-agreements for technicians and allow them to track their own productivity. Adjust SLAs at each stage of the request lifecycle to better allocate time throughout the request fulfillment process.

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Centralize tickets using public forms

Establish appropriate service-level-agreements for technicians and allow them to track their own productivity. Adjust SLAs at each stage of the request lifecycle to better allocate time throughout the request fulfillment process.

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Pipefy

Connect Pipefy with the apps you love

Achieve seamless workflow management integrating
Pipefy with hundreds of apps using Zapier

Speed-up ticket fulfillment

Give your IT & Service Desk team the tool they need to stay
ahead.