ITSM & Service Desk Operations

Manage your core IT processes and service desk on one interface using Pipefy.

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  • Trusted by companies that want results

  • Volvo
  • General Electric
  • Visa

Benefits of Pipefy, the process excellence platform

Faster ticket fulfillment

Speed up service request fulfillment by tracking SLAs using customizable reports and find bottlenecks in IT processes.

Centralize customer requests and communications

Track and monitor customer requests and support tickets in one place. Easily create tickets and requests made outside of the customer portal.

Retire legacy system interfaces

Easily integrate with legacy systems and update your interface to a powerful, interconnected, and intuitive platform.

One Interface for many processes

Oversee nearly all core IT processes such as service, change, problem, and incident management all on one platform.

Promote IT and Dev collaboration

Prevent silo mentality between IT teams and developers. Using Pipefy, interconnect different teams and drive innovative collaboration.

Manage tickets in a Kanban View

Visually represent tickets and follow their progress through the service desk.

Key ITSM & Service Desk Process Templates

Promote innovation, centralize, track, and manage tickets using service management best practices.

Full visibility with reports

Generate reports to better manage the lifecycle of tickets and improve the ticket fulfillment process. Easily get an overview of SLAs and find bottlenecks in IT & service desk procedures.

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sales report filtering deal value

Assign tickets & set-up notifications using automation

Streamline ticket management by leveraging automation. Automatically assign tickets for faster service request fulfillment and set-up notifications to help technicians prioritize the tickets in their queue.

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Pipefy automation settings for shared services management

Email messaging

Centralize customer communications in one place. Send emails, view the history and responses related to each ticket, or use email templates to set-up automatic email notifications at each stage of the ticket lifecycle.

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sent and received emails in pipefy

Requests time-management with SLAs

Establish appropriate service-level-agreements for technicians and allow them to track their own productivity. Adjust SLAs at each stage of the request lifecycle to better allocate time throughout the request fulfillment process.

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sla control

Centralize tickets using public forms

Establish appropriate service-level-agreements for technicians and allow them to track their own productivity. Adjust SLAs at each stage of the request lifecycle to better allocate time throughout the request fulfillment process.

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external link to pipefy public forms

“Pipefy revolutionized the way we see and build our processes at Accenture. Its flexibility and ease of use made us improve our productivity and quality of delivery in several processes and projects we manage.”

  • Trusted by companies that want results

  • Telefonica
  • GFK
  • Pfizer

Connect Pipefy with the apps you love

Achieve seamless workflow management integrating Pipefy with hundreds of apps using Zapier

pipefy integrations

Speed-up ticket fulfillment

Give your IT & Service Desk team the tool they need to stay ahead.

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