Eight disciplines problem solving

Template

Pipefy’s Eight Disciplines Problem Solving Template is designed for quality control teams that want to use this tool to resolve problems in the company, and want something to keep track of the process.

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Template structure

See how this template is structured. As this is just an example, you can customize it.

Start form

1. Identified problem
2. Problem description

Team building

1. Put together a team.
2. Team members' role description

Problem spotting

1. Problem origin
- External
- Internal
2. Clear problem definition
3. Does the problem need immediate containment?
- Yes
- No

Interim containment

1. Containment plan
2. When will it be deployed?
3. People responsible for the plan
4. Plan ending criteria
5. Expected results
6. The team must:
- Inform the clients about the containment plan.
- Monitor the results to see if they are efficient.

Root causes

1. 5 Whys analysis
2. Ishikawa diagram
3. Root cause description

Corrective actions

1. Corrective actions description

Corrective actions validation

1. Were the corrective actions applied?
- Yes
- No
2. Corrective actions current status
3. Required improvements
4. Has the solution worked?
- Yes
- No

Preventive actions

1. Preventive actions
- Integrate the solution into the process.
- Analyze ways to prevent similar problems in the future.
- Identify changes to improve processes and systems at the highest level.
- Share the acquired knowledge throughout the organization.
- Document the error-proofing processes used.